topic Re: arlo software will not allow arlo setup . Does not proceed past login screen. in Arlo Security Light

arlo software will not allow arlo setup . Does not proceed past login screen.

arjo813 — Wed, 30 Jan 2019 17:58:59 GMT

arlo app setup will not proceed past login screen. After entering user name and password, the login bar turns gray, and locks up. Using ios software version 2.7.1. The same problem occurs when trying to log into web site. Problem exists whether I'm using wifi or cell plan data.

Re: arlo software will not allow arlo setup . Does not proceed past login screen.

JessicaP — Thu, 31 Jan 2019 18:35:08 GMT

Hi @arjo813,

You mentioned that you are getting the same problem when logging through the website. Is this when trying to log in through your computer? Or through your device? And what phone device are you using?

Re: arlo software will not allow arlo setup . Does not proceed past login screen.

arjo813 — Thu, 31 Jan 2019 20:29:35 GMT

It happens whether I use my computer or my iphone

Re: arlo software will not allow arlo setup . Does not proceed past login screen.

JessicaP — Thu, 31 Jan 2019 21:57:57 GMT

Let me reach out to you via private message to gather more information from you.

Re: arlo software will not allow arlo setup . Does not proceed past login screen.

arjo813 — Thu, 31 Jan 2019 22:52:47 GMT

I've done this many times before. I've done a private chat. I've gone through this over the phone. I've even been redirected to a usless tech who was trying to get me to agree to pay someone to resolve my problem. I'll tell you as I told them. THIS IS NOT A HARDWARE PROBLEM ON MY END. ARLO HAS A SOFTWARE PROBLEM ON THEIR END THAT AFFECTS THEIR WEB PAGE AND THEIR APP THAT AFFECTS NEW ACCOUNTS! (Arlo Support Case # 40674560)

Re: arlo software will not allow arlo setup . Does not proceed past login screen.

arjo813 — Thu, 07 Feb 2019 13:53:09 GMT

I would like to know what the status of my problem is? Ref: Arlo Support Case # 40674560

Re: arlo software will not allow arlo setup . Does not proceed past login screen.

JessicaP — Thu, 07 Feb 2019 16:43:10 GMT

I sent you a private message on Jan 31 with information I need from you to escalate your case but did not hear back from you. Hope to hear from you soon.

Re: arlo software will not allow arlo setup . Does not proceed past login screen.

arjo813 — Thu, 07 Feb 2019 17:05:07 GMT

How do I send you the information requested?

Re: arlo software will not allow arlo setup . Does not proceed past login screen.

JessicaP — Thu, 07 Feb 2019 17:17:33 GMT

I will send you another private message so you can respond through there.