topic Re: Security light is partially turned on in Arlo Security Light

Security Light Is Partially Turned On

fordhamg — Thu, 03 Jan 2019 00:39:06 GMT

I just noticed one of my Arlo security lights is partially on. The inside LED's are lit (not a full floodlight). I tried turning the light on via the app, but it didn't respond. The app says the light is OK. I also restarted the base and bridge. Anyone have any ideas? It seems to have crashed.

Security Light Is Partially Turned On

jguerdat — Thu, 03 Jan 2019 00:39:20 GMT

It's possible to be a faulty light but check your settings by tapping the > for the light in the Devices tab. That allows you to set floodlight vs. spot.

Security Light Is Partially Turned On

fordhamg — Thu, 03 Jan 2019 00:39:30 GMT

The problem isn't switching between flood and spot, it's that it stays lit constantly and doesn't turn on fully with motion or via the app.

Re: Security light is partially turned on

fordhamg — Wed, 02 Jan 2019 00:45:27 GMT

Actually, it did just turn on when it saw motion, so it is working. However its still staying partially lit at all times.

Re: Security light is partially turned on

jguerdat — Wed, 02 Jan 2019 14:30:40 GMT

The difference between flood and spot is the number of LEDs lit. Flood uses them all, spot does not. If still not working properly, open a case with support here:

https://www.arlo.com/en-us/support/contact.aspx

Re: Security light is partially turned on

fordhamg — Wed, 09 Jan 2019 13:38:50 GMT

I solved the problem. When I charged the light, the inner LED's finally went out. Something is obviously wrong with it, by charging did the trick

Re: Security light is partially turned on

brinkmad — Tue, 22 Jan 2019 01:39:34 GMT

I have the same issue. I replaced the battery with one that's fully charged. It didn't help. I removed the light from my system, the re-added it. Didn't help. I finally removed the battery for 10+ minutes. It helped, temporarily. When I mounted the light and began testing it for position, the problem returned. Guess I'll contact Arlo directly.