topic Re: Arlo Bridge staying purple in Arlo Security Light

Arlo Bridge staying purple

Mags-klemer — Wed, 02 Jan 2019 20:12:48 GMT

Arlo bridge for the security light bundle will not change from purple, I have tried the factory reset multiple times as well as trying different outlets and plugging it in right next to my other Arlo home base, nothing has changed and it is still purple after many hours of trying to fix it

Re: Arlo Bridge staying purple

Mags-klemer — Wed, 02 Jan 2019 22:55:16 GMT

don't recommend, many problems with the bridge that it connects to

Re: Arlo Bridge staying purple

steve_t — Wed, 02 Jan 2019 20:23:20 GMT

I think purple means it's not connecting to your wifi router. Are you sure the credentials for your wifi router are entered correctly?

Re: Arlo Bridge staying purple

JamesC — Wed, 02 Jan 2019 22:57:29 GMT

Mags-klemer,

If the LED stays purple for longer than 2 minutes, this could indicate a hardware issue with the bridge. Please contact the Arlo Support Team to further investigate the issue or consider exchanging at the original place of purchase.

JamesC

Re: Arlo Bridge staying purple

Mags-klemer — Thu, 03 Jan 2019 06:50:08 GMT

It hasn't gotten to the point where it lets me even input any wifi, it just stays in the "booting " stage