topic Cannot connect Bridge and cannot factory reset bridge in Arlo Security Light

Cannot connect Bridge and cannot factory reset bridge

snorris — Thu, 29 Nov 2018 20:26:37 GMT

My Bridge cannot connect and I have tried a factory reset, but it will not do anything. Only solid purple when I plug it in. Unable to reset. Not happy. Please advise.

Re: Cannot connect Bridge and cannot factory reset bridge

JamesC — Fri, 30 Nov 2018 16:23:39 GMT

snorris,

How long is the LED staying solid purple?

JamesC

Re: Cannot connect Bridge and cannot factory reset bridge

snorris — Fri, 30 Nov 2018 17:35:03 GMT

Hi James, thank you for replying.

I have to say that I threw in the towel with that, and exchanged the set at Costco. I brought home the new set of three lights and was able to get it all set up well.

However, I can see that the lights are working and I am getting motion alerts from the lights, but it does not seem that the lights are turning on when I get the motion alert....unless that is only because it is day time. ???? I will have to check that out tonight when the sun goes down.

Suggestions?

Re: Cannot connect Bridge and cannot factory reset bridge

JamesC — Fri, 30 Nov 2018 19:57:40 GMT

snorris,

The lights have an ambient light sensor that only allows them to turn on once the environment lightning is reduced below a certain threshold.

Glad to hear the exchanged kit is working as expected.

JamesC

Re: Cannot connect Bridge and cannot factory reset bridge

Ar93 — Wed, 19 Dec 2018 04:40:15 GMT

I CANNOT do a factory reset, light on hub stays purple. Has anyone found the solution?

Re: Cannot connect Bridge and cannot factory reset bridge

jguerdat — Wed, 19 Dec 2018 14:29:00 GMT

Why can't you reset? Are you trying the two methods here?

https://kb.arlo.com/000061857/How-do-I-perform-a-factory-reset-on-my-Arlo-Bridge