topic Re: Arlo Light + Chime not Triggering in Arlo Security Light

Arlo Light + Chime not Triggering

Tonixz — Wed, 31 Oct 2018 20:25:22 GMT

There seems to be an issue with an Arlo light working with Arlo Chime. I have a rule setup for my light to trigger my chime howerver my chime will not trigger. I have my other rules triggering and working, such as push notifications, turning on the light, and getting an email. Is there a known issue with the light working with the chime?

Re: Arlo Light + Chime not Triggering

Tonixz — Thu, 01 Nov 2018 22:27:43 GMT

It also seems that my email notifications and my push notifications do not trigger if I have the light (itself) set to turn on as well. If I do not turn on the light, I will start getting emails and push notifications.

Re: Arlo Light + Chime not Triggering

JessicaP — Fri, 02 Nov 2018 16:17:52 GMT

Hey @Tonixz,

The Arlo development team is currently investigating the issue where some users are experiencing the Arlo Chime and Light are not triggering. We will provide an update as soon as we have more information to share with the community.

In the meantime, we recommend enabling only the Push Notifications in your rule as the issue may occur when email notifications are enabled.

Re: Arlo Light + Chime not Triggering

Tonixz — Thu, 15 Nov 2018 20:47:18 GMT

If I have either light turning on and also have push notifications turned on and no emailed being sent out, the light will turn on, but no push notification will be delievered.

Re: Arlo Light + Chime not Triggering

Tonixz — Fri, 16 Nov 2018 16:48:07 GMT

It looks like there was an update that now will allow me to get push notifications + activating the light when motion is triggered. It does not look like the chime will trigger when set up with an arlo light.

Re: Arlo Light + Chime not Triggering

jguerdat — Fri, 16 Nov 2018 20:51:47 GMT

Maybe I don't get what you're saying but I see the ability to set off the chime when the light detects motion by editing the mode and using the Add Device selection.

Re: Arlo Light + Chime not Triggering

Tonixz — Fri, 16 Nov 2018 21:02:00 GMT

Yes, the option is indeed there, however, when motion is triggered off of the arlo lights, and the chime is set up to play a melody, at the max volume, the chime has never worked .

Re: Arlo Light + Chime not Triggering

JamesC — Mon, 19 Nov 2018 17:16:45 GMT

Tonixz,

The development team is currently investigating this issue. I will provide an update as soon as I have more information.

JamesC

Re: Arlo Light + Chime not Triggering

JessicaP — Wed, 03 Jul 2019 21:59:15 GMT

This is now fixed where you should be able to trigger the Arlo Chime using the Arlo Security Lights. We appreciate everyone's patience regarding this.

If you are still encountering any problems, contact the support team: Arlo Support