topic Re: Arlo Light Push Notifications Not Working in Arlo Security Light

Arlo Light Push Notifications Not Working

Kelletp — Thu, 01 Nov 2018 19:06:45 GMT

My Arlo light will NOT send push notifications. I have talked with the Support Team to no avail. I have even bought another light bridge and it doesnt work. I have tried all the suggestions on the board to no avail. Am I the only one with these issues? My Arlo cameras work fine!

No push or email notice from the security light with custom mode

Sveinolse — Tue, 27 Nov 2018 00:14:59 GMT

I do not get push or email notice from the safety light with a created custom mode. In armed mode, the alerts works. I have also deleted some mode and added them again, but with the same result.

I have reset the bridge to factory setting and installed the light to the bridge via QR code again.

The light respond on movements and trigger the cameras, but do not give a push or email.

I have two lights with the same problem, but in different places (70 km distance).) With two cameras at such a long distance and both have the same problem may well mean there is a server error from Arlo?

Re: No push or email notice from the security light with custom mode

jguerdat — Thu, 25 Oct 2018 21:25:36 GMT

Did you enable notifications in your custom mode and save?

Re: No push or email notice from the security light with custom mode

Sveinolse — Fri, 26 Oct 2018 04:53:52 GMT

@jguerdat wrote:

Did you enable notifications in your custom mode and save?

Re: No push or email notice from the security light with custom mode

JamesC — Fri, 26 Oct 2018 15:10:37 GMT

Sveinolse,

The development team is currently investigating this issue. I will provide an update when I have more information.

JamesC

Re: No push or email notice from the security light with custom mode

Sveinolse — Fri, 26 Oct 2018 16:03:24 GMT

@JamesC wrote:

Sveinolse,

The development team is currently investigating this issue. I will provide an update when I have more information.

JamesC

Before I discovered the error, I bought 3 new lights. Then I have 5 together. Due to the error, I only activated one of the new lights, and the new one has the same error.

Re: No push or email notice from the security light with custom mode

JamesC — Fri, 26 Oct 2018 18:51:13 GMT

Sveinolse,

We hope to have a fix available for this soon. We do know that the issue isn't hardware related, so you're fine to set up the rest of your lights. We appreciate your patience while we work on getting a fix for this released.

For now, we recommended enabling only Push Notifications in your rules as the issue seems to be isolated to when email notifications are enabled.

JamesC

Re: Arlo Light Push Notifications Not Working

Jaltito — Thu, 01 Nov 2018 20:14:06 GMT

You Are Not Alone - same issue; one light issues notifications the other one does not. Tired all sorts of different combinations but no go.

Re: Arlo Light Push Notifications Not Working

Bill716 — Thu, 01 Nov 2018 22:56:22 GMT

No, you are not alone. I have 2 security lights and push notifications (email and alerts) have not worked for over a week! Not sure if this has anything to do with the 2.6.1 iOS app they pushed out recently.

Re: Arlo Light Push Notifications Not Working

Jaltito — Thu, 01 Nov 2018 23:02:07 GMT

Following up on my issue. I have tried a number of combinations for the notification alerts as follows:

Combo A:

Light 1: Push Notification On; Email Alert: Off

Light 2: Push Notification On; Email Alert: Off

Result: Light 1: Notification Sent; Light 2: Notification Not Sent

Combo B:

Light 1: Push Notification On; Email Alert: On

Light 2: Push Notification On; Email Alert: On

Result: Light 1: Notification Not Sent; Light 2: Notification Not Sent

Combo C:

Light 1: Push Notification Off; Email Alert: On

Light 2: Push Notification Off; Email Alert: On

Result: Light 1: Notification Not Sent; Light 2: Notification Not Sent

Combo D

Light 1: Push Notification Off; Email Alert: Off

Light 2: Push Notification Off; Email Alert: On

Result: Light 1: Notification Not Sent; Light 2: Notification Not Sent

ETC…

As you will note only Light 1 sends out a notification but only when the Push Notification is the only one checked and not when both Email Alerts & Push Notifications are checked.

The (other) funny thing is that I was getting notifications from both lights earlier today but only one now.

Please help.

Re: Arlo Light Push Notifications Not Working

Jaltito — Thu, 01 Nov 2018 23:05:25 GMT

Sorry - I am talking about the Arlo Security Light and not the Arlo Security Camera (identified the wrong device when I responded to the discussion).

Re: Arlo Light Push Notifications Not Working

Bill716 — Thu, 01 Nov 2018 23:45:54 GMT

I've tried different combinations too but still no noticications. The one thing I have not tried is to remove the lights and bridge and install them again. That will be total BS if that is there solution but I'm guessing we will never find out. Arlo is pretty much unresponsive when their customers have these kind of problems

Re: Arlo Light Push Notifications Not Working

Kelletp — Fri, 02 Nov 2018 17:22:19 GMT

Yes I am talking about the Arlo Light as well. I have even bought another Light Bridge and installed and connected it to one of my lights and it doesnt work either. I have the latest software on my phone. I dont know what to do.

Re: Arlo Light Push Notifications Not Working

Kelletp — Fri, 02 Nov 2018 17:25:54 GMT

At least you got a notification from one of the lights! The thing is if I didnt want notifications I could have bought cheaper dumb lights that come on when motion is noticed.

Re: Arlo Light Push Notifications Not Working

ShayneS — Fri, 02 Nov 2018 18:55:09 GMT

Do you have email notifications enabled in the mode. Can you try and unheck the email notification box in the Mode rule and test again.

Re: Arlo Light Push Notifications Not Working

Kelletp — Fri, 02 Nov 2018 19:02:53 GMT

How will I know if it works?

Re: Arlo Light Push Notifications Not Working

Jaltito — Fri, 02 Nov 2018 19:46:44 GMT

Further update - I am now recieving notification / alerts from both cameras. I did not change anything (checked Push Notification box) on my system - just started working this morning. The only thing I can think of is that we had a short power outage last night & that must have reset the Arlo Bridge.

Try unplugging your Arlo Bridge, wait a minute or so & plug it back in. Wait till the lights connect to the bridge & check to see if you get notifications when the motion detector is activated.

Re: Arlo Light Push Notifications Not Working

Kelletp — Fri, 02 Nov 2018 23:30:58 GMT

Did you mean Arlo Lights or Camera? I have always received push notifications from my cameras its just my lights that I dont receive notifications from. I have also tried unplugging the base and replugging it in and it didnt help my situation.

Re: Arlo Light Push Notifications Not Working

Jaltito — Fri, 02 Nov 2018 23:49:41 GMT

I currently own just the Security Lights & I am recieving push notifications but emails.

Re: Arlo Light Push Notifications Not Working

Kelletp — Sat, 03 Nov 2018 01:34:33 GMT

Very glad yours are working! I still can’t get mine to work and even though I bought another bridge it still doesn’t work. Hoping I can find resolution soon!