topic Re: Arlo Pro and Security Light False Triggering in Arlo Security Light

Arlo Pro and Security Light False Triggering

ToobsArlo — Tue, 16 Oct 2018 03:26:21 GMT

Have a 5 Camera Arlo Pro system together with a 4 light Arlo Security Light system. Have it setup where the lights can trigger the cameras and vise-versa. Have two of my lights aimed at the end of my driveway so that they provide cross coverage of each other. That is, one is on the left of the drive and the other on the right covering the end of the drive and crossing their sensor FOVs a bit.

For the most part, the setup behaves, but at least once a day (no always the same time of day), the sensors of these lights give what appears to be false triggers in rapid succession (1 a minute each) over the course over an hour or three. Keep moving the sensitivities down (both currently at 20), but while the number of times a day this occurs has decreased, it is still occurring a few times a day.

Anyone else experiencing this???

Thanks,

Re: Arlo Pro and Security Light False Triggering

TomMac — Tue, 16 Oct 2018 12:07:48 GMT

Haven't seen this ... but what I might consider doing is to removing the lights and bring them back as new to rebuild the modes/settings for the lights.

Re: Arlo Pro and Security Light False Triggering

ToobsArlo — Mon, 22 Oct 2018 02:03:26 GMT

TomMac,

Thank you for this suggestion. Removed all lights and readded them, rebuilt the logic as to which lights were set to trigger which cameras. Now, with all of this done, I have false triggering along with two new additional issues; one light not triggering at all and one appearing to stay in "test mode" turns on with the "yellow" light for about 10 seconds when it is triggered. Do not know if it is the cameras, or the just updated and "approved?" iPhone app!

I really want this to work, but now, beginning to lose faith!

- Mark

Re: Arlo Pro and Security Light False Triggering

Luddy — Tue, 23 Oct 2018 19:43:03 GMT

My lights do the same thing. In fact, one just went off about 8 times and there is no motion or anything to trigger the light alerts.

This is a bug and needs to be fixed. I initially had to readd all my lights because the Geofencing was hosed between the cameras and the lights. Then after readding the first time, the one was light was not detecting the battery status and I had to readd that light a third time.

The lights were stable for awhile in fact I even set the motion down to 20 on the bar for the one light and it still goes off with no motion. Usually about this time each day.

Re: Arlo Pro and Security Light False Triggering

RCCola — Wed, 31 Oct 2018 06:49:43 GMT

I'm having similar issue with the Arlo Security Light, it seems to trigger several times an hour during the day (not at night), but I can't seem to figure out what is triggering it, if anything.

I had a similar problem with the Arlo Light flashing amber as if in Motion Detection mode after the mode was turned off. I couldn't get it to stop and had to remove the device and battery and add it back. It was still giving me problems with Battery showing 0% and losing connection. I finally moved the bridge closer and that seems to have solved the battery indicator and connection problem, but still have problems with the false triggers during the day and the lights won't stay on for more than 20 seconds at night with motion triggering, though I've set it for 100 seconds.

Re: Arlo Pro and Security Light False Triggering

Scrimo — Thu, 01 Nov 2018 23:32:07 GMT

I keep getting false detections, I even put the light inside a closed room inside the house and still got a movement detection, sensitivity set at 30%

Re: Arlo Pro and Security Light False Triggering

jguerdat — Fri, 02 Nov 2018 00:26:37 GMT

Open a case with support here for faulty hardware.

Re: Arlo Pro and Security Light False Triggering

diesel13 — Sat, 03 Nov 2018 14:10:27 GMT

I'm having terrible false triggering issues - to the point that I'm considering returning these units. I'm getting 10-20 notifications per hour (calm conditions), which clearly renders these things useless.

Sensitivity settings don't seem to make a difference - I first went from 80 (the default) to 30, then to 20, and finally set them all the way down to 1. I continue to get false triggers at the same rate.

Re: Arlo Pro and Security Light False Triggering

Scrimo — Sat, 03 Nov 2018 21:03:16 GMT

I am having the same issues with false alerts, are Arlo going to start addressing these problems?

Re: Arlo Pro and Security Light False Triggering

diesel13 — Sun, 04 Nov 2018 01:12:34 GMT

Same thing today. I’m finished with these - not ready for prime time. Returning them ASAP - not waiting for a fix as my return window expires.

Re: Arlo Pro and Security Light False Triggering

JamesC — Mon, 05 Nov 2018 23:33:56 GMT

diesel13,

I'd like to offer some assistance with the issues you've been experiencing. If possible, could you try isolating your Arlo Security Light to a more controlled environment and see if you still experience this issue? (inside a dark room with no movement, or inside a closed box)

This will help us to understand if the issue is the environment the light is currently in or there is an issue with the light itself.

JamesC

Re: Arlo Pro and Security Light False Triggering

Scrimo — Mon, 05 Nov 2018 23:55:46 GMT

I will also try this tonight and let you know the outcome

Re: Arlo Pro and Security Light False Triggering

diesel13 — Tue, 06 Nov 2018 00:03:10 GMT

I no longer have the unit: I returned it today. Scrimo: good luck to you

Re: Arlo Pro and Security Light False Triggering

ToobsArlo — Tue, 06 Nov 2018 01:14:24 GMT

Moved one of the offending lights to a box (total isolation) as suggested... If false alarms still recieved, will be returned...

- Mark

Re: Arlo Pro and Security Light False Triggering

JamesC — Tue, 06 Nov 2018 18:41:57 GMT

ToobsArlo,

We would like to work with you on isolating the cause of the issue if you still receive false triggers. If possible, please reach out to me before returning.

JamesC

Re: Arlo Pro and Security Light False Triggering

Scrimo — Wed, 07 Nov 2018 03:26:36 GMT

Hi James,

I have put one of my lights in a darkened wardrobe and it is still giving false motion alerts,

sensetivity set at 80

Re: Arlo Pro and Security Light False Triggering

jguerdat — Wed, 07 Nov 2018 13:56:26 GMT

Bad camera. Open a case with support here for hardware issues.

Re: Arlo Pro and Security Light False Triggering

JamesC — Wed, 07 Nov 2018 16:53:00 GMT

Scrimo,

How many false alerts did you receive? Were they coming in at the same rate as the previous location? Were they constant or intermittent? How does this compare to your other light?

JamesC

Re: Arlo Pro and Security Light False Triggering

Scrimo — Wed, 07 Nov 2018 21:17:04 GMT

James,

The alerts are intermittent, I will have to take the other light down and put them both in a closed environment , had three false alerts yesterday but none last night...

Re: Arlo Pro and Security Light False Triggering

Scrimo — Sat, 10 Nov 2018 04:37:30 GMT

Both cameras isolated in shoe boxes and still getting false alarms, sending them back next week, this along with emails not working is just not good enough