topic Re: Arlo Light help in Arlo Security Light

Arlo Light help

Arlopro1977 — Tue, 06 Nov 2018 17:57:07 GMT

My wireless interface will not sync to my router. I scan the bar code and plug it in and it stays purple. Does not blink or turn amber. I have set my router to 2.4 ghz and still nothing. What can I do? Please help

Re: Arlo Light help

TomMac — Tue, 06 Nov 2018 18:35:16 GMT

do a reset on the Bridge and try again

https://kb.arlo.com/000061857/How-do-I-perform-a-factory-reset-on-my-Arlo-Bridge

Press and hold the Sync button on the bridge for about 15 seconds until the status LED changes to solid amber and then release the Sync button. In about 90 seconds, the LED changes to blinking amber. This indicates that the factory reset is complete

Re: Arlo Light help

Arlopro1977 — Wed, 07 Nov 2018 02:14:10 GMT

Bridge remains solid purple... at this point it’s been 2 days of trying different things to get these lights working. Why won’t it connect to my router? My router is a NETGEAR wnr200v4 is this compatible?

Re: Arlo Light help

JamesC — Wed, 07 Nov 2018 19:15:31 GMT

Arlopro1977,

It sounds like this is a hardware issue with the bridge. Are you able to exchange the bridge? If not, please reach out to me in a private message so I can connect you with the support team for potential RMA.

JamesC