topic Re: Disconnect and Reconnect Issues in Arlo Home Security System

Disconnect and Reconnect Issues

dansham — Mon, 18 Mar 2024 03:22:49 GMT

Please see the attached pictures. Almost all the time when I change the status of my security the WiFi and power state that they're disconnected, then immediately it states that its reconnected.

Re: Disconnect and Reconnect Issues

ShayneS — Wed, 20 Mar 2024 17:31:25 GMT

Hi @dansham

Are you adjusting settings on your home wifi network? Can you provide more detail regarding your inquiry?

When the security hub goes offline you will receive a notification for the offline and back online status. If you have the battery backup, you will receive additional notifications for the alerts as seen in your screenshots.

Thanks

Re: Disconnect and Reconnect Issues

dansham — Fri, 22 Mar 2024 10:52:54 GMT

Hi Shayne,

No, I'm not adjusting the settings on my WiFi.

Basically, whenever I put the unit on Standby mode, or Alarm Home mode, via the keypad, I would get all those notifications.

It does not happen all the time, but randomly.

I do receive the notifications that it goes offline and online, but if you look at the pictures its instantaneous. I know the power and WiFi are good, so I'm assuming those are glitches.

Re: Disconnect and Reconnect Issues

ShayneS — Fri, 22 Mar 2024 19:00:59 GMT

Hi @dansham

I have escalated this for you and Support will be reaching out to you as soon as possible.