topic Re: Security system factory reset in Arlo Home Security System

I cannot factory reset my system

HM021 — Wed, 31 Jan 2024 00:19:45 GMT

I cannot factory reset my system. I have tried the instructions in Arlo support to factory reset. When I try to connect the system back on the app it won’t connect

Re: Security system factory reset

jguerdat — Mon, 29 Jan 2024 15:11:09 GMT

Did you first remove it from your account before resetting and attempting to add it back?

Re: Security system factory reset

HM021 — Mon, 29 Jan 2024 16:48:03 GMT

Yes I did that. It won’t connect when my phone prompts me to join the Arlo WiFi network

Re: Security system factory reset

jguerdat — Tue, 30 Jan 2024 14:51:52 GMT

Verify that the phone settings allow you to connect to unknown open networks.

Re: I cannot factory reset my system

bricemb1996 — Sat, 17 Feb 2024 06:05:19 GMT

Did you hold the Check mark button and the X button for 15 seconds to hard factory reset it after you removed it from the application?

Also after factory resetting unplug the power supply for 10 seconds then allow it to boot back up and try to onboard it again.

Re: I cannot factory reset my system

HM021 — Sat, 17 Feb 2024 06:45:52 GMT

I didn’t unplug after doing the 15 seconds holding the check mark and X button. Will try it and see

Thank you