topic Re: Remote retrieval videos from Pro SmartHub in Arlo Home Security System

Remote retrieval videos from Pro SmartHub

Frustrated2024 — Thu, 04 Jan 2024 01:29:00 GMT

So I installed my cameras and was using the cloud storage until the free subscription was over, then I bought the Pro SmartHub to avoid the monthly subscription fee….I thought since it offered internet connectivity and local storage that I would be able to access stored videos remotely…but apparently not according to the tech support people. I am not entirely sure that she understood what I was looking for so I am reaching out here.

so, to be clear, when I am away from home and not connected to home wifi, I can view the live feed from cameras but CANNOT access the stored videos and the stored videos ARE available when I’m back home and connected to wifi

please let me know if others have this situation or if there is some setting that will allow me to retrieve videos over the internet while away from home

Re: Remote retrieval videos from Pro SmartHub

StephenB — Thu, 04 Jan 2024 03:11:50 GMT

@Frustrated2024 wrote:

please let me know if others have this situation or if there is some setting that will allow me to retrieve videos over the internet while away from home

See:

https://kb.arlo.com/000062337/What-is-Direct-Storage-Access-and-how-do-I-use-it

starting with this section (and the material that follows it).

After you enable Direct Storage Access, your recordings are accessible when you are on the same home network as the SmartHub. To access recordings when outside the home network, Arlo recommends configuring a VPN on your router and mobile device to establish a secure connection to your SmartHub. Please consult your router manufacturer for specific configuration details.

You can also enable Port Forwarding as an alternative to using a secure VPN to access your storage recordings in the Arlo Secure App.

Re: Remote retrieval videos from Pro SmartHub

DannyBearAgain — Thu, 04 Jan 2024 06:03:00 GMT

In addition you will not have direct storage recordings access using a web browser anywhere.