topic Smoke/CO Alarm Detection Prerequisites in Arlo Home Security System

Smoke/CO Alarm Detection Prerequisites

Seconomos — Fri, 27 Oct 2023 03:52:05 GMT

I have an active Arlo Secure Plus plan on the desired location, why can't I enable smoke/co alarm detection on my all in one sensors? Am I missing some prerequisite step?

Re: Smoke/CO Alarm Detection Prerequisites

jguerdat — Fri, 27 Oct 2023 13:06:37 GMT

Did you complete the test to determine that the sensor works with your alarms? The verbiage in the section for enabling smoke alarm detection indicates that must be done first. This may help:

https://kb.arlo.com/000062787/How-can-I-configure-my-Arlo-All-in-One-Sensor-for-Smoke-CO-Alarm-detection

Re: Smoke/CO Alarm Detection Prerequisites

Seconomos — Fri, 27 Oct 2023 13:54:59 GMT

Thanks for replying. No, I can't get past step 6: the slider UI element is diasabled. The app tells me that I need an active secure plan to use the feature. But the "location" where this system is installed has an active secure plus plan already.

Re: Smoke/CO Alarm Detection Prerequisites

JamesC — Fri, 27 Oct 2023 16:14:50 GMT

Seconomos,

You will need to raise your subscription plan to the next tier. Smoke/CO detection requires an Arlo Safe and Secure Pro plan after the initial trial period ends. You can find more information about subscription plans here: https://www.arlo.com/en-us/arlosecure.html

JamesC

Re: Smoke/CO Alarm Detection Prerequisites

Seconomos — Fri, 27 Oct 2023 23:08:11 GMT

Alright, I'll give that a go. If there was ever a use-case for a feedback loop from the community to the dev team, this would be it. The documentation and the UI itself are either ambiguous or inaccurate. See attached screenshots

Re: Smoke/CO Alarm Detection Prerequisites

JamesC — Fri, 27 Oct 2023 23:55:07 GMT

Thank you for the screenshots. I will pass this feedback along to the dev team for consideration.

JamesC