topic Re: Can't log into account, not receiving emails can't get help in Arlo Home Security System

Can't log into account, not receiving emails can't get help

AngryCustomer19 — Sun, 30 Jul 2023 19:45:05 GMT

I've have been trying for a month to log into my account. I had to create a new one just to post. The email to reset my password never comes in. Yes I have checked the spelling, Yes I've clicked on forgot password. No email and the chat is USELESS! I have an account but since I can't login I can't talk with a live agent. This is beyond the worst experience I've ever had, I can't even cancel my account because you have to log it to do that! So you're stealing my money and not providing me with the services it's supposed to cover!

Re: Can't log into account, not receiving emails can't get help

StephenB — Mon, 31 Jul 2023 15:40:27 GMT

Tagging the mods ( @JamesC and @ShayneS ) to call attention to your post.

Re: Can't log into account, not receiving emails can't get help

JamesC — Thu, 03 Aug 2023 17:38:26 GMT

Have you forgotten the password or are you getting some other error when you attempt to log in? If you're not receiving a password reset email, this could indicate that you're not entering the correct email address...do you have a different email address that you could have used for the Arlo account login?

JamesC

Re: Can't log into account, not receiving emails can't get help

AngryCustomer19 — Thu, 03 Aug 2023 18:25:01 GMT

I was able to log in at the beginning of June and then everytime I log in it says the email or password is incorrect. Then I do forget your password and nothing and there is nowhere to get help without signing in which I can't do.

Re: Can't log into account, not receiving emails can't get help

JamesC — Fri, 04 Aug 2023 00:06:10 GMT

Check your email spam filter to be sure the recovery email isn't being filtered. Otherwise, it sounds like you may be using the incorrect email address when attempting to log in. Do you use any other email addresses?

JamesC

Re: Can't log into account, not receiving emails can't get help

AngryCustomer19 — Fri, 04 Aug 2023 03:14:30 GMT

I've checked EVERY folder in my email including spam. I haven't changed my email. It worked one day and then the next no access, no emails. it's been 2 months I've been charged for services I can't use!

Re: Can't log into account, not receiving emails can't get help

JamesC — Fri, 04 Aug 2023 16:05:24 GMT

AngryCustomer19,

Please send me a private message with the email address you would normally use to log in to your Arlo account.

Jamesc

Re: Can't log into account, not receiving emails can't get help

Bonbax — Tue, 26 Sep 2023 18:32:43 GMT

I can't log into my account because I had my work email for my account and I no longer have access to it. The virtual assistant is a POS and no help for this.

How do I change my existing email address while not having any access to it?

please help

Thank you

Re: Can't log into account, not receiving emails can't get help

JamesC — Tue, 26 Sep 2023 21:25:51 GMT

Bonbax,

Log in to your Arlo account account using the email and password you originally set up and then you can change the email associated with the account by following these instructions: https://kb.arlo.com/4118/How-do-I-change-my-Arlo-email-address

JamesC

Re: Can't log into account, not receiving emails can't get help

Bonbax — Thu, 28 Sep 2023 15:09:28 GMT

Still does not let me log in because it comes back to verify my email address and I have no access to that email address and it is not recognizing my phone (which I just got a new phone).

So another words I can't log into my account because I have no way to verify.

Re: Can't log into account, not receiving emails can't get help

JamesC — Thu, 28 Sep 2023 16:42:49 GMT

Bonbax,

Do you have an option to not trust the device when logging in?

JamesC

Re: Can't log into account, not receiving emails can't get help

Bonbax — Fri, 20 Oct 2023 18:34:28 GMT

No I do not, I have a perfect storm. I quit my job and took a new one, a new Iphone and have no access to do any type of verification.

Re: Can't log into account, not receiving emails can't get help

Bonbax — Wed, 03 Jan 2024 21:00:47 GMT

Still no help? There has to be a way to change my existing email address even though I no longer have access to it.

please help, been without my system for months now and getting ready to go purchase a Ring system so I can move on.

thank you

Re: Can't log into account, not receiving emails can't get help

JamesC — Wed, 10 Jan 2024 01:32:52 GMT

Bonbax,

Please reach out to me in a private message with an email address that you do have access to and I will open a support ticket detailing the concerns you've listed here.

JamesC

Re: Can't log into account, not receiving emails can't get help

Bonbax — Wed, 10 Jan 2024 22:46:51 GMT

Good afternoon,

I am not sure why this is so difficult to do, all I need is to do change my existing email account to a different one because the existing email address is my ex-employer. I have no access to it so I have no way to verify it when I try logging in. Or if you can verify it so I can get into my account then I can change the email address and then life will be good. if it is easier to do this over the phone.

Please let me know

Thank you

Dean

Re: Can't log into account, not receiving emails can't get help

StephenB — Wed, 10 Jan 2024 22:21:50 GMT

@Bonbax wrote:

Good afternoon,

I am not sure why this is so difficult to do, all I need is to do change my existing email account to a different one because the existing email address is my ex-employer. I have no access to it so I have no way to verify it when I try logging in. Or if you can verify it so I can get into my account then I can change the email address and then life will be good.

Did you send the PM? Just use the envelope icon in the upper right of the forum page. @JamesC is asking for the email address you want to change to, it would be good to include your old employer-provided address as well.

Re: Can't log into account, not receiving emails can't get help

Bonbax — Wed, 10 Jan 2024 22:30:25 GMT

Yes I just did that, thank you.