topic Re: New 8 in 1 Sensor System in Arlo Home Security System

New 8 in 1 Sensor System

Beak62 — Sat, 01 Jul 2023 01:33:12 GMT

Hello. I am a newb to this. I purchased the Home Security system with the keypad and 5 all in one sensors.

The first problem was the app doesn't mention it and the first thing the app requested is an ethernet link to the panel but there is no port for ethernet. So I don't know if I need a hub as well, but I am stuck as the app will not connect.

Any help greatly appreciated.

Re: New 8 in 1 Sensor System

jguerdat — Sat, 01 Jul 2023 13:41:26 GMT

The security hub does not use Ethernet - it uses WiFi. This sounds like you chose to install a base station or SmartHub instead of the security system. Make sure you have the latest app since older versions won't offer the ability to add a security system.

Re: New 8 in 1 Sensor System

Beak62 — Sat, 01 Jul 2023 16:14:28 GMT

Thanks. I downloaded the software just yesterday. But I will keep an eye out. Still no connection to smart hub. The instruction do seem to belong to another program. Thanks

Re: New 8 in 1 Sensor System

StephenB — Sat, 01 Jul 2023 16:17:33 GMT

@Beak62 wrote:

Still no connection to smart hub.

Did you purchase a smart hub (VMB4540 or VMB5000) in addition to the Home Security System?

Re: New 8 in 1 Sensor System

StephenB — Sat, 01 Jul 2023 16:19:34 GMT

The smarthubs look like this:

Re: New 8 in 1 Sensor System

Beak62 — Sat, 01 Jul 2023 17:42:41 GMT

No. Its just a keypad with 5 all in one sensors. It has no ethernet capability or port.

Re: New 8 in 1 Sensor System

Beak62 — Sat, 01 Jul 2023 17:46:40 GMT

The first thing the arlo app wants is ethernet. The support page says the hubs wont work with the all in one sensors. It is supposed to be standalone. Thanks for your help.

Re: New 8 in 1 Sensor System

StephenB — Sat, 01 Jul 2023 18:10:21 GMT

@Beak62 wrote:

No. Its just a keypad with 5 all in one sensors. It has no ethernet capability or port.

Then when you "add device" are you seeing the security system as an option? That is what you need to select.

Note you have to do this from the app - NOT the browser.

Re: New 8 in 1 Sensor System

Beak62 — Sat, 01 Jul 2023 19:02:21 GMT

No. I cannot select security system. It is not on the app I downloaded this morning.

Re: New 8 in 1 Sensor System

Beak62 — Sat, 01 Jul 2023 19:03:21 GMT

Any idea where I can get the right apk? Thanks for your help

Re: New 8 in 1 Sensor System

Beak62 — Sat, 01 Jul 2023 22:49:08 GMT

I guess I'm an aspirant because I'm choking on my own bile here. I hope the techs scope these boards.

Re: New 8 in 1 Sensor System

jguerdat — Sun, 02 Jul 2023 13:51:22 GMT

Where are you located? Not all locations may be able to install a security system yet.

Re: New 8 in 1 Sensor System

Beak62 — Sun, 02 Jul 2023 15:04:08 GMT

I'm in Canada and that is the problem. Hoping someone can give me the correct apk or tell me whether to bring the system back to Duluth Mn. Its about 450mile round trip.

The system is perfect for what I need too. C'est domage.

Re: New 8 in 1 Sensor System

Beak62 — Mon, 03 Jul 2023 11:59:29 GMT

Just bumping the discussion in the hope that someone in the know may see this question. The question is when the security systems will work in Canada. Does anyone know this?

Re: New 8 in 1 Sensor System

StephenB — Tue, 04 Jul 2023 15:59:21 GMT

@Beak62 wrote:

The question is when the security systems will work in Canada. Does anyone know this?

I'm tagging the mods ( @JamesC and @ShayneS ) to call their attention to your posts.

Re: New 8 in 1 Sensor System

ShayneS — Wed, 05 Jul 2023 17:43:31 GMT

Hi @Beak62

The Home Security System is currently not available in Canada. Please stay up to date on arlo.com for any future updates.