topic Re: Fire alarm despite no sensors set to detect smoke or fire in Arlo Home Security System

Fire alarm despite no sensors set to detect smoke or fire

Brjann — Thu, 15 Jun 2023 00:23:21 GMT

Fire alarm went off. Sounded for five minutes-

1. no sensor or hub is setup to detect smoke or fire

2. No sensor was armed when alarm went off

3. Alarm continued for 5 minutes despite having siren set to 1 minute due to false alarms.

4. Keypad disarm actions didn’t work

5 there is no activity of any smoke or fire on any sensor or hub in the app.

Re: Fire alarm despite no sensors set to detect smoke or fire

JamesC — Thu, 15 Jun 2023 17:07:44 GMT

Brjann,

Did you receive any notifications within the Arlo Secure mobile app when this happened? Have you had any false alarms other than this one?

JamesC

Re: Fire alarm despite no sensors set to detect smoke or fire

Brjann — Thu, 15 Jun 2023 18:44:22 GMT

Nothing shows up in app or notifications. Yes I did have a couple of false alarms a few weeks ago and support told me to reset the security hub and hasn’t happened again. Those were not fire alarms.

Re: Fire alarm despite no sensors set to detect smoke or fire

JamesC — Fri, 16 Jun 2023 17:12:18 GMT

I'm working with the development team to gather more information about the issue you've reported.

They have a couple questions that may help provide more clarity:

1. When you say the "Fire alarm went off for 5 minutes" are you referring to the siren in the keypad?

2. Do you recall the time/date when this happened (example 5:00pm central time, 06/10/2023)?

Any additional details about the event would be helpful ( if you have a timeline of what happened, with what device and when, that would be greatly helpful).

JamesC

Re: Fire alarm despite no sensors set to detect smoke or fire

Brjann — Thu, 22 Jun 2023 16:41:38 GMT

Thought I had replied but forum doesn’t support email answers.

Nothing in the Arlo app - no notification , no activity.

Time was Thursday June 14, 15.37-1542 PST