Secondary PIN's not working

MikeInTahoe — Fri, 09 Jun 2023 20:17:33 GMT

Anyone else having issues with Secondary PIN's not working?

I've opened a case with Arlo Support, but not getting any clear answers.

Yesterday, contractor working on my vacation house set off the alarm. His PIN did not work. Nor did another PIN. I had to disable the alarm. These PINs had been previously been working as soon as last week.

I have a paid subscription to Arlo Secure. If I go to Settings, click my location, click PINs, confirm my password again, I get a page that says at the top:

Secondary Security PINs and Duress PIN are disabled.

Subscribers can enable multiple PINs and silent Emergency Response.

And then lists all the secondary PINs that are not working, greyed out, with no ability to add/modify/delete these secondary PINs.

Case #43517458 if anyone at Arlo is watching.

Re: Secondary PIN's not working

JamesC — Mon, 12 Jun 2023 20:25:32 GMT

MikeInTahoe,

When you first installed your system, it included a trial to the Arlo Safe & Secure Pro plan. To utilize secondary PINs you need a subscription to an Arlo Safe & Secure Pro subscription plan, the Arlo Secure plan does not include this feature.

For more information on this, see here: https://kb.arlo.com/000063002/How-do-I-create-modify-or-delete-a-Secondary-PIN-for-my-Arlo-Home-Security-System

JamesC

topic Secondary PIN's not working in Arlo Home Security System

Secondary PIN's not working

Re: Secondary PIN's not working