topic Home Security system sensors stopped working in Arlo Home Security System

Home Security system sensors stopped working

djminer — Tue, 23 May 2023 15:41:19 GMT

The home security system stopped working. I've opened 2 different support tickets. The problem is still not resolved. Home security systems should be stable, at minimum. Mine was working fine until all of a sudden only all of the sensors stopped working. The cameras are still working. it's been nearly 2 weeks and the chat support people are incompetent and good luck getting someone on the phone to troubleshoot.

Save yourself time, money, and grief and pass on the Arlo Home Security solution.

The Arlo customer service is some of the worst I've ever experienced! NO PHONE NUMBER TO CALL, EVER!

Re: Home Security system sensors stopped working

JamesC — Tue, 23 May 2023 16:16:51 GMT

djminer,

I apologize for the poor experience. I will review your open support ticket and request a status update as soon as possible.

JamesC

Re: Home Security system sensors stopped working

djminer — Wed, 31 May 2023 13:42:00 GMT

System has been inoperable for 3 weeks now. Last tech told me that every sensor (not camera) needed 1Mbps of Internet UPLOAD speed. Nowhere in any KB article does it mention that as a requirement. And why should it, the door/windows sensors talk directly to the hub, not the internet.

Every camera works perfectly fine and sets off alerts. Not a single door/window sensor will trigger an alert.

Arlo customer service is horrible.

Re: Home Security system sensors stopped working

JamesC — Wed, 31 May 2023 19:32:26 GMT

djminer,

I've escalated your support ticket and a member of the L3 team will be reaching out to assist as soon as possible.

JamesC