topic Arlo cameras and door sensors keep going offline….. in Arlo Home Security System

Arlo cameras and door sensors keep going offline…..

DesertGuy — Tue, 07 Feb 2023 13:05:27 GMT

My Arlo cameras and door sensors keeping going offline. I am using the latest version of the Secure app. There is no pattern as to which camera or which door sensor goes off line. All of the devices have good Wi-Fi connection. I woke up this morning and all of the door sensors for the Arlo Home Security System are offline. I have 8 cameras and 5 door sensors.

Please fix this issue. It is sad when you spend all this money on a security system for the house and depending on the day, it may work or may not work. I still think all of these problems link back to the new Secure app.

Re: Arlo cameras and door sensors keep going offline…..

StephenB — Tue, 07 Feb 2023 13:07:50 GMT

I suggest contacting Arlo support. Use the support area of the app - googling for a phone number will lead you to a scam support site.

Re: Arlo cameras and door sensors keep going offline…..

DesertGuy — Tue, 07 Feb 2023 17:15:08 GMT

Tried that…got no where with Arlo support.

Arlo needs to take responsibility for the multiple issues with the app and fix the app.

Re: Arlo cameras and door sensors keep going offline…..

ShayneS — Wed, 08 Feb 2023 19:37:53 GMT

Does the security hub keypad appear offline when this occurs? Do you receive offline notifications?

Re: Arlo cameras and door sensors keep going offline…..

DesertGuy — Wed, 08 Feb 2023 22:53:55 GMT

The Home Security keypad is online and fully operational. All of my door sensors as well as a few cameras are showing offline. Each device that is offline has a red circle with and explanation on it and when I click on the circle, I receive the following message:

Re: Arlo cameras and door sensors keep going offline…..

ShayneS — Wed, 08 Feb 2023 23:35:32 GMT

When did this issue occur?