topic Re: Cannot setup Home Security System as not appearing in device list in Arlo Home Security System

Cannot setup Home Security System as not appearing in device list

AJ-J — Tue, 21 Jul 2026 01:57:00 GMT

Trying to setup my security system, I've gone into Device, tapped + and opened the device list. I'm seeing the ability to add cameras, lights, doorbells, base hub, but no security system. Is there another way to add it?

Re: Cannot setup Home Security System as not appearing in device list

StephenB — Tue, 21 Jul 2026 10:26:31 GMT

@AJ-J wrote:

Trying to setup my security system, I've gone into Device, tapped + and opened the device list. I'm seeing the ability to add cameras, lights, doorbells, base hub, but no security system.

What country are you in?

Re: Cannot setup Home Security System as not appearing in device list

AJ-J — Tue, 21 Jul 2026 18:24:34 GMT

New Zealand

Re: Cannot setup Home Security System as not appearing in device list

BrookeN — Tue, 21 Jul 2026 18:52:03 GMT

It is not available in New Zealand that is why you are unable to onboard it successfully.

Re: Cannot setup Home Security System as not appearing in device list

AJ-J — Tue, 21 Jul 2026 20:53:36 GMT

Would’ve been nice to know that before purchasing it, as there was nothing on the Arlo website or anywhere else that explicitly stated it wouldn’t work. What do I do with it now??

Re: Cannot setup Home Security System as not appearing in device list

BrookeN — Wed, 22 Jul 2026 13:48:59 GMT

Can you return it to where it was purchased?

Re: Cannot setup Home Security System as not appearing in device list

AJ-J — Wed, 12 Aug 2026 00:11:36 GMT

No, it took too long to arrive and the timeframe for returns on the arlo website has expired by the time I received it.

Re: Cannot setup Home Security System as not appearing in device list

Edinburgh_lad1 — Wed, 12 Aug 2026 07:29:43 GMT

In general, the returns period usually starts from the day you received your delivery, at least in the UK and the EU, and not from the day your purchase was despatched, given exactly the issue with occasional long delivery times. More specially, what counts is you notifying a company that you want to cancel your order/return.

However, check Arlo's T&C, though I'd be surprised if it said you'd have a specific timeframe to return from the day of despatch, rather than delivery.

Re: Cannot setup Home Security System as not appearing in device list

BrookeN — Wed, 12 Aug 2026 14:55:57 GMT

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.