topic Re: Constant offline / online messages in Arlo Home Security System

Constant offline / online messages

marshallbu — Sat, 25 Jul 2026 14:40:33 GMT

Is anyone dealing with constant offline / online notifications from Arlo Secure?

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Re: Constant offline / online messages

JBuiatti — Sat, 25 Jul 2026 14:49:09 GMT

At least I am. Support case opened. I'm even getting offline notifications for devices that I deleted.

Re: Constant offline / online messages

moonj_asmr — Sat, 25 Jul 2026 14:52:36 GMT

I am experiencing this exact issue as well. It began about two days ago, and there have been no changes to my network that would explain the behavior.

When I receive an “offline” notification, I check the Arlo app and the hub still shows as connected, which suggests this may be a notification error rather than an actual connectivity problem.

The notification pattern is also unusual. I often receive multiple “offline” alerts in a row, followed immediately by multiple “online” alerts.

Re: Constant offline / online messages

marshallbu — Sat, 25 Jul 2026 14:56:02 GMT

I just uninstalled and reinstalled the app per support. Will see if issue persists but fair warning you then have to potentially redo your dashboard.

Re: Constant offline / online messages

marshallbu — Sat, 25 Jul 2026 16:03:57 GMT

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Didn’t work, here we go again.

Re: Constant offline / online messages

moonj_asmr — Sat, 25 Jul 2026 16:24:44 GMT

My wife is logged into the Arlo iOS app and doesn’t see these Offline/Online alerts, but I do. That tells me her app and the system are fine and the problem is with my app, but deleting and reinstalling hasn’t fixed it.

Re: Constant offline / online messages

Edinburgh_lad1 — Sat, 25 Jul 2026 17:34:00 GMT

In another thread, the boss has suggested restarting the base station/smarthub/cameras.

Re: Constant offline / online messages

moonj_asmr — Sat, 25 Jul 2026 17:41:57 GMT

Can you link to the thread? I cannot locate it

Re: Arlo Pro2 base shows no internet

JIMMYBOCA2001 — Sat, 25 Jul 2026 18:15:02 GMT

All of my devices are still showing offline.

Re: Constant offline / online messages

Edinburgh_lad1 — Sat, 25 Jul 2026 18:20:58 GMT

https://community.arlo.com/t5/Arlo-Pro-2/Arlo-System-offline/td-p/2485384

Re: Constant offline / online messages

marshallbu — Sat, 25 Jul 2026 19:19:07 GMT

Tried the restart as well, didn’t resolve. Also getting notifications on multiple devices logged in to the app.

Re: Constant offline / online messages

NoSec — Sat, 25 Jul 2026 20:50:43 GMT

Trying to find a common denominator since Arlo claims this is fixed.

I am getting blank Arlo notifications on my phone yet my Arlo devices are unplugged. My iPhone is not getting any notifications, just my Android.

I have not tried uninstalling the Arlo app yet but that's next.

Has anyone successfully stopped the alerts on their Android device?

Multiple Offline/online security hub notifications

CDavis80 — Sat, 25 Jul 2026 21:36:08 GMT

Ever since the camera server issue on 7/23 my security system has been giving nonstop offline online notifications to my app. I’ve tried rebooting my router , power cycling the wireless keypad, logout reboot phone and log back in. Still no fix. Any suggestions???

Re: Constant offline / online messages

moonj_asmr — Sat, 25 Jul 2026 23:34:27 GMT

I’m on iOS and I’m still seeing constant offline/online notifications, even after:

Two full uninstall/reinstall cycles of the Arlo app
Multiple restarts of the security hub, base stations, and cameras
Verifying that my network is stable and unchanged

Arlo support has not been helpful so far – the only guidance I’ve received is to “restart the devices,” which I’ve already done several times without any change in behavior.

What’s especially telling is that this issue appears to be user-specific on the same account:

My iOS app continues to generate repeated offline/online alerts
My wife, who is a user on the exact same Arlo account and also on iOS, is not seeing these alerts

This strongly suggests the problem is not our hardware or local network configuration, but something on Arlo’s server side (notification logic or account-level flags), or a bug affecting specific app instances or profiles.

I’m asking that this thread be escalated beyond basic support scripting and routed to the Arlo engineering/moderation team for a durable fix. A number of us are reporting the same pattern here, and repeated “restart the devices” responses are not resolving it.

If other affected users keep posting detailed repro steps and account/app setups in this thread, it should give Arlo enough data to identify what changed and implement a real solution instead of temporary workarounds.

@ShayneS — Can you help?

Re: Arlo Pro2 base shows no internet

moonj_asmr — Sat, 25 Jul 2026 23:35:08 GMT

@ShayneS I am also having the same problem.

Re: Multiple Offline/online security hub notifications

moonj_asmr — Sun, 26 Jul 2026 01:03:15 GMT

Please reference the ongoing discussion in this thread and add your details there so everything stays in one place and Arlo is more likely to notice the issue.

If you can, post again in that thread so we keep all reports together and hopefully get Arlo’s attention more quickly:

https://community.arlo.com/t5/Arlo-Home-Security-System/Constant-offline-online-messages/m-p/2485470#M2470

Re: Constant offline / online messages

CDavis80 — Sun, 26 Jul 2026 03:02:02 GMT

Re: Constant offline / online messages

moonj_asmr — Sun, 26 Jul 2026 03:18:10 GMT

At this point, I think Arlo is the only one who can provide a solution.

Based on what is being described, it is certainly a system/server issue.

Disappointing that they claim this “solved” on the other related thread and stop attempting to find a solution.

We are customers too.

Keypad keeps paying offline

21cmiller — Sun, 26 Jul 2026 09:10:22 GMT

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This started yesterday morning and has been going on all day every couple minutes I tired support 2 times and it disconnected anyone know what’s going on

Re: Constant offline / online messages

USJOKSM — Sun, 26 Jul 2026 14:07:24 GMT

I am having the same problem. Have factory reset the keyboard security hub twice with no help. The notifications are only showing on my iOS phone and not my husband’s. I am getting multiple notifications all day. I had 40 yesterday even after I completely deleted the hub.