topic Re: Cannot setup Home Security System as not appearing in device list in Arlo Home Security System

Cannot setup Home Security System as not appearing in device list

AJ-J — Tue, 21 Jul 2026 01:57:00 GMT

Trying to setup my security system, I've gone into Device, tapped + and opened the device list. I'm seeing the ability to add cameras, lights, doorbells, base hub, but no security system. Is there another way to add it?

Re: Cannot setup Home Security System as not appearing in device list

StephenB — Tue, 21 Jul 2026 10:26:31 GMT

@AJ-J wrote:

Trying to setup my security system, I've gone into Device, tapped + and opened the device list. I'm seeing the ability to add cameras, lights, doorbells, base hub, but no security system.

What country are you in?

Re: Cannot setup Home Security System as not appearing in device list

AJ-J — Tue, 21 Jul 2026 18:24:34 GMT

New Zealand

Re: Cannot setup Home Security System as not appearing in device list

BrookeN — Tue, 21 Jul 2026 18:52:03 GMT

It is not available in New Zealand that is why you are unable to onboard it successfully.

Re: Cannot setup Home Security System as not appearing in device list

AJ-J — Tue, 21 Jul 2026 20:53:36 GMT

Would’ve been nice to know that before purchasing it, as there was nothing on the Arlo website or anywhere else that explicitly stated it wouldn’t work. What do I do with it now??

Re: Cannot setup Home Security System as not appearing in device list

BrookeN — Wed, 22 Jul 2026 13:48:59 GMT

Can you return it to where it was purchased?