topic Re: VMB4000 Not recognized in Arlo Home Security System

VMB4000 Not recognized

Wsgwsg — Tue, 09 Jun 2026 01:08:14 GMT

Hi Arlo Support Team,

I’m having trouble connecting my Arlo base station to the Arlo app. The model is VMB4000. I bought brand new some time ago and now want to use it to extend my network but has been impossible to connect (app does not recognize it), even after trying basic troubleshooting steps such as restarting the base station, checking the internet connection, and reinstalling the app.

Could you please check if the device token needs to be reset or refreshed on your end?

For privacy reasons, I prefer not to post the serial number, account email, or any other personal/device details publicly. I can provide the remaining information via private message, or you can contact me privately so I can send the details securely.

Please let me know what information you need from me and how I can provide the information needed.

Thank you.

Re: VMB4000 Not recognized

Wsgwsg — Tue, 09 Jun 2026 15:10:30 GMT

Please need your support, thanks a lot

Re: VMB4000 Not recognized

BrookeN — Tue, 09 Jun 2026 15:33:31 GMT

I sent you a dm, please respond to that at your earliest convenience.

Re: VMB4000 Not recognized

Wsgwsg — Tue, 09 Jun 2026 20:17:35 GMT

Thank you and data already was sent to your dm.

Re: VMB4000 Not recognized

BrookeN — Wed, 10 Jun 2026 13:35:07 GMT

I received that thank you for that information. I have sent a reply.