topic Re: Arlo pro 2 owner, can't login due to no subscription in Arlo Home Security System

Arlo pro 2 owner, can't login due to no subscription

quietrack1 — Thu, 19 Mar 2026 06:40:21 GMT

Hello,

I purchased Arlo Pro 2 years ago with free 7 days free storage. However, I can't login to Arlo App for a while. I thought I should be grandfathered in the 7 days free storage plan?

Anyone could help me?

Thank you!

Re: Arlo pro 2 owner, can't login due to no subscription

quietrack1 — Thu, 19 Mar 2026 09:04:42 GMT

Hello

I found that I can log in via Chrome on my desktop and view the camera. However, I cannot log in from Chrome or from the Arlo Secure App on my smartphone. It shows no subscription on Chrome on my smartphone. And the Arlo Secure App showed 2 options: "Log in again", and " Log out".

Can anyone help me view the cameras on my smartphone?

Thank you very much!

Re: Arlo pro 2 owner, can't login due to no subscription

TomMac — Thu, 19 Mar 2026 11:29:04 GMT

The Pro/Pro2 cameras still have the 7 day free recording ( along with other legacy cameras ).

If you haven't used the app account in a while, that may be the issue ... try and sign in via computer at

my.arlo.com

Re: Arlo pro 2 owner, can't login due to no subscription

quietrack1 — Fri, 20 Mar 2026 00:41:17 GMT

Hello,

I can log in successfully via Chrome on my desktop (my.arlo.com) and access my cameras without any problems. However, I’m unable to log in through the Arlo Secure app on my smartphone.

Could you please assist me in resolving this issue?

I’d appreciate your help.

Re: Arlo pro 2 owner, can't login due to no subscription

StephenB — Fri, 20 Mar 2026 12:06:12 GMT

@quietrack1 wrote:

I can log in successfully via Chrome on my desktop (my.arlo.com) and access my cameras without any problems. However, I’m unable to log in through the Arlo Secure app on my smartphone.

How does it fail?

Re: Arlo pro 2 owner, can't login due to no subscription

jguerdat — Fri, 20 Mar 2026 14:23:25 GMT

@quietrack1 wrote:

Hello

I found that I can log in via Chrome on my desktop and view the camera. However, I cannot log in from Chrome or from the Arlo Secure App on my smartphone. It shows no subscription on Chrome on my smartphone. And the Arlo Secure App showed 2 options: "Log in again", and " Log out".

Can anyone help me view the cameras on my smartphone?

Use of a mobile browser is problematic. At least on Android, you can set the browser to use the desktop version in the settings for the Arlo site (I don't think this works on iOS). However, that's still using a browser so doesn't help with the app.

What happens when you choose Log in Again? Have you also tried the logout option to see if you can then log in? If it may help, post screenshots of the various login screens.

Re: Arlo pro 2 owner, can't login due to no subscription

quietrack1 — Fri, 20 Mar 2026 16:55:48 GMT

Hello,

Here is a screen recording of the login issue:

When I try to log in, the app does not respond. If I close the app and reopen it, I receive an “Authentication failed” message.

For reference, I am able to log in successfully via Chrome on my desktop without any issues.

Could you please help me resolve this and regain access through the app?

Thank you.

Re: Arlo pro 2 owner, can't login due to no subscription

StephenB — Fri, 20 Mar 2026 17:04:14 GMT

What happens if you enter the password manually?

Re: Arlo pro 2 owner, can't login due to no subscription

quietrack1 — Fri, 20 Mar 2026 17:11:39 GMT

Here is the video when I inserted the password manually:

It still doesn't work.

Re: Arlo pro 2 owner, can't login due to no subscription

StephenB — Fri, 20 Mar 2026 17:51:39 GMT

Did you try removing and reinstalling the app?

Re: Arlo pro 2 owner, can't login due to no subscription

quietrack1 — Fri, 20 Mar 2026 23:42:24 GMT

Yes, I did. I still can't log in.

Re: Arlo pro 2 owner, can't login due to no subscription

BrookeN — Mon, 23 Mar 2026 16:07:17 GMT

Delete the app from your phone, restart the device you are using and then install the app. If you are auto filling in the password and email address try typing it out instead. Also, please try resetting the password and then try again.

Re: Arlo pro 2 owner, can't login due to no subscription

quietrack1 — Tue, 24 Mar 2026 11:10:33 GMT

Hello
I deleted and reintallled the app, typed the username and password, reset the password, and restarted the smartphone. None of them works. I still cannot log in into the app.

What should I do next?

Thank you!

Re: Arlo pro 2 owner, can't login due to no subscription

BrookeN — Tue, 24 Mar 2026 12:52:42 GMT

Can you please send me a dm with a good phone number as well as a good time to call. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.

Re: Arlo pro 2 owner, can't login due to no subscription

quietrack1 — Wed, 25 Mar 2026 16:16:45 GMT

Dear Sir,
I would like to sent you a direct message, but it shoed "You have reached the limit for number of private messages that you can send for now. Please try again later."

I removed the Pro 2 camera and attempted to reconnect it to my older NETGEAR base hub by pressing the sync buttons on both the hub and the camera (the camera was flashing blue). However, I’m now unable to see the camera through the Arlo web portal via Chrome. Unfortunately, the situation seems to have gotten worse.

Re: Arlo pro 2 owner, can't login due to no subscription

StephenB — Wed, 25 Mar 2026 18:23:02 GMT

@quietrack1 wrote:

I removed the Pro 2 camera and attempted to reconnect it to my older NETGEAR base hub by pressing the sync buttons on both the hub and the camera (the camera was flashing blue).

Try again, but this time use "add device" in the app or my.arlo.com

Re: Arlo pro 2 owner, can't login due to no subscription

quietrack1 — Thu, 26 Mar 2026 00:58:06 GMT

Dear Sir,

I removed the Base Hub (NETGEAR VMB3000) and tried to add it back. However, the Base Hub could not be discovered via my.arlo.com.

https://n.uguu.se/NeqGwqMt.jpg

https://d.uguu.se/nbTktbnC.png

I also reset the Base Hub by clicking the reset button, and it didn't work.
Base Hub appears in the router client list, so it's online.

What should I do now?

Re: Arlo pro 2 owner, can't login due to no subscription

StephenB — Thu, 26 Mar 2026 13:18:35 GMT

@quietrack1 wrote:

https://n.uguu.se/NeqGwqMt.jpg

https://d.uguu.se/nbTktbnC.png

FYI, I can't see these. If you like, consider adding them using the camera icon in the toolbar.

@quietrack1 wrote:
I also reset the Base Hub by clicking the reset button, and it didn't work.
Base Hub appears in the router client list, so it's online.

What is the status of the base LEDs? (Please use the names, not the position - I don't have this base, so the position isn't helpful).

Re: Arlo pro 2 owner, can't login due to no subscription

quietrack1 — Thu, 26 Mar 2026 16:15:59 GMT

Dear Sir

I would like to show you the pictures of 1. VMB3000 information, 2. VMB3000 current LED lights, and 3. VMB3000 cannot be discovered.

The base LEDs shows: POWER: Green, INTERNET: Green, Camera: Amber, HOUSE with WIFI: OFF, USB sign: Off

Thank you.

Re: Arlo pro 2 owner, can't login due to no subscription

StephenB — Thu, 26 Mar 2026 18:38:18 GMT

@quietrack1 wrote:

The base LEDs shows: POWER: Green, INTERNET: Green, Camera: Amber,

And it was removed from your account?