topic very poor Customer Service in Arlo Home Security System

very poor Customer Service

GaryPotter — Thu, 22 Jan 2026 09:26:32 GMT

I have set 11 emails to this Company and all I ever get is a referral to their f,ING web site...DO NOT PURCHASE ANY OF THEIR PRODUCTS A TOTAL WASTE IF MONEY

Re: very poor Customer Service

BrookeN — Fri, 23 Jan 2026 14:22:47 GMT

I am sorry for your frustration when trying to reach out to support. I would be more than happy to help you. Can you explain more what you are needing assistance with?

Re: very poor Customer Service

KarlTX — Sat, 07 Mar 2026 15:41:35 GMT

Gary, You either have to figure it out on your own or with help from community. The community is their customer support. Everybody that has figured out the problem tries to help others. That is Arlo's business model. They offer less and less service but increase pricing due to "rising" costs. What costs?

Re: very poor Customer Service

BrookeN — Mon, 09 Mar 2026 15:19:51 GMT

While the community is here to help with many questions or concerns. We do as well have customer support, which I can assist in if that is needed as well.