topic Re: I can’t see the settings with new iOS in Arlo Home Security System

I can’t see the settings with new iOS

gregwhitmore — Tue, 11 Nov 2025 19:51:10 GMT

Since I bought my new iPhone 17pro I can’t access the settings on any of the cameras on my Arlo app. I can see it on the web link, but not on my app. I have tried with another iPhone as well and nothing. I’ve tried many updates and nothing. This has been an ongoing issue for me. Also the hub devices disappear from my devices list.

Re: I can’t see the settings with new iOS

BrookeN — Tue, 11 Nov 2025 21:28:15 GMT

Do you mind sending screenshots of what you are seeing?

Re: I can’t see the settings with new iOS

gregwhitmore — Tue, 11 Nov 2025 21:56:15 GMT

Sure, here there are. I hit settings and the next screen is like the second screenshot.

Re: I can’t see the settings with new iOS

BrookeN — Wed, 12 Nov 2025 13:59:10 GMT

Can you please also provide the following information. Thank you so much.

App Version: [Version]

Firmware Version:

Re: I can’t see the settings with new iOS

gregwhitmore — Wed, 12 Nov 2025 16:34:40 GMT

6.5.6

Re: I can’t see the settings with new iOS

BrookeN — Wed, 19 Nov 2025 17:41:26 GMT

@gregwhitmore I sent you a dm asking for more information. Can you please respond to that at your earliest convenience.

Re: I can’t see the settings with new iOS

BrookeN — Mon, 24 Nov 2025 15:01:09 GMT

@gregwhitmore are you still seeing this same behavior?

Re: I can’t see the settings with new iOS

BartleyR7 — Tue, 13 Jan 2026 05:07:07 GMT

I’m experience this issue as well.
Specifics:

iOS 26.2
iPhone 17 Pro Max
App version = 6.10.0 (17309)
Cameras (Ultra gen 2 and Ultra gen 3) are all on latest firmware

Troubleshooting steps taken:

logged out / in to app
logged out, removed app, restarted phone, reinstalled app, logged back in

The behavior works correctly on the web.

Re: I can’t see the settings with new iOS

BrookeN — Tue, 13 Jan 2026 15:09:50 GMT

When removing the app did you remove it from the front screen or delete it? If you did not fully delete it please go into settings ~ iPhone storage ~ Click on Arlo and then delete app.

Re: I can’t see the settings with new iOS

BartleyR7 — Tue, 13 Jan 2026 15:35:51 GMT

Good question. I removed it completely and then restarted the phone.

Re: I can’t see the settings with new iOS

BrookeN — Tue, 13 Jan 2026 16:20:55 GMT

Can you try deleting the app, restarting the phone and then reinstalling it from the app store?

Re: I can’t see the settings with new iOS

BartleyR7 — Tue, 13 Jan 2026 16:47:39 GMT

Yes, that's what I did. No change (result the same).

Re: I can’t see the settings with new iOS

gregwhitmore — Tue, 13 Jan 2026 16:49:36 GMT

No one is asking questions any more who is an owner of this account. Who is asking these questions? Please close the ticket.

This is Greg Whitmore---owner of the account.