topic Re: Arlo essential camera in Arlo Home Security System

Arlo essential camera

Martyyyy86 — Sun, 19 Oct 2025 20:26:02 GMT

The camera just disappeared from the app. Battery was approx 40%. Tried charging camera, but it’s behaving very weird. Not able to re-connect with the Arlo app. Blue light won’t blink no matter how long I hold in the button. An orange light is staying on for a bit. The camera is only 1 year. Tried canceling my subscription online, but that doesn’t seem to work either! Bad quality and expensive subscription!

Re: Arlo essential camera

jguerdat — Mon, 20 Oct 2025 13:58:55 GMT

Assuming you have a subscription, use the app to go to Settings, Support to see what official support may offer. If it's still within warranty, they may offer an RMA.

Re: Arlo essential camera

ShayneS — Mon, 20 Oct 2025 23:45:18 GMT

Hi @Martyyyy86

I have escalated your case & someone from support will be reaching out to you as soon as possible.

Re: Arlo essential camera

Martyyyy86 — Fri, 24 Oct 2025 16:08:46 GMT

What kind of support?? This is the only place I'm able to reach you. Would you please cancel my subscription? This camera is going in the garbage. I'm never going to buy an Arlo product again. And still, there is something wrong with your web site. I can upgrade my supscription, but NOT cancel it.

Re: Arlo essential camera

ShayneS — Fri, 24 Oct 2025 16:36:21 GMT

@Martyyyy86

I have notified the appropriate team and they will be reaching out to you ASAP.

Thanks

Re: Arlo essential camera

Martyyyy86 — Thu, 04 Dec 2025 13:55:50 GMT

Please look up case number 00770250 . I finally got someone to answer on CS, but that's it. She told me to send her the video. Now I have sent a video 3 (!!!) times, no reply. I have taken video of me trying to cancel my plan both on iphone and computer. It simply does not work!! After yet another payment was withdrawn from my account today I will now take legal actions.

I have enough documentation that shows how long I've tried to contact you. And all phone calls ect. Why on earth isn't this easy for you to help me with? Just cancel my plan!!! OMG.