topic Re: VMC4060A not stable on VMB5000 in Arlo Home Security System

VMC4060A not stable on VMB5000

kelddamsbo — Sun, 28 Sep 2025 08:53:14 GMT

Hi, I have a gateway VMB5000, where the following cams are connected:
2 x VMC5040, 2 x VMC3050B, 1 x AVD2001A, 1 x VMC2040B and 2 x VMC2040B.

I have problem with the 2 VMC4060A, the get unresponsive after around 12 hours.
If I the disconnect the battery, and connect it again, they are ok for 12 more hours

If I connect them to wifi, they are ok

Any suggestions ?

Re: VMC4060A not stable on VMB5000

jguerdat — Sun, 28 Sep 2025 14:12:58 GMT

Where is the hub relative to your router? Try moving the hub away from the router as far as practical.

Re: VMC4060A not stable on VMB5000

kelddamsbo — Sun, 28 Sep 2025 18:11:45 GMT

It is rather far away from the router, but why do you think it only happens to Pro 5 cams ?

Re: VMC4060A not stable on VMB5000

jguerdat — Mon, 29 Sep 2025 13:54:27 GMT

Each camera model (and perhaps hardware revisions within that model) likely has different WiFi chipsets so range could well be different. Since it seems to be a new issue, it could possibly be a new firmware release that changed something (no idea if one was released) but could also be due to some new or moved wireless devices that is causing interference. Are the cameras in somewhat the same location rather than opposite sides of the house? If so, see if you can find something that could cause this.

Re: VMC4060A not stable on VMB5000

kelddamsbo — Sat, 18 Oct 2025 06:26:02 GMT

Have send them back to dealer for exchange