New Device - Cannot connect to WiFi - tried all support steps

leeasling — Mon, 14 Jul 2025 19:53:37 GMT

I've seen a number of posts here on this same issue - unable to connect the keypad to a 2.4 network. I'm having this issue. I, like the others, cannot use "5" and "X" / "Checkmark" to reset. I've reset my router, isolated a brand new 2.4ghz only network, even though I already had one with Arlo cameras attached.

I cannot get this to work. I am replacing my Simplisafe, which is now disconnected, and I can't get this bad boy set up. I spoke to support earlier if I need a new device, sobeit, if we can fix it, great - whatever is quickest.

Re: New Device - Cannot connect to WiFi - tried all support steps

ShayneS — Wed, 16 Jul 2025 00:25:22 GMT

Hi @leeasling

Was the support team able to resolve this for you?

topic New Device - Cannot connect to WiFi - tried all support steps in Arlo Home Security System

New Device - Cannot connect to WiFi - tried all support steps

Re: New Device - Cannot connect to WiFi - tried all support steps