topic Re: direct storage access not working with Verisure security plan in Arlo Home Security System

direct storage access not working with Verisure security plan

shochan — Mon, 24 Mar 2025 22:46:42 GMT

is the issue fixed?

I have been waiting for almost 2 years for arlo to fix it…

Is it still only way to create 2 account to link with device that not cover by verisure to get back the direct storage access view?

you can see below capture, even I updated to the newest version…there is still no option for local drive view.

Re: direct storage access not working with Verisure security plan

StephenB — Tue, 25 Mar 2025 00:29:53 GMT

@shochan wrote:

you can see below capture, even I updated to the newest version…there is still no option for local drive view.

What model base do you own? Look for a VMBxxxx label on it.

Re: direct storage access not working with Verisure security plan

shochan — Tue, 25 Mar 2025 07:37:34 GMT

Thanks for reply, I’m using VM4540

Re: direct storage access not working with Verisure security plan

StephenB — Tue, 25 Mar 2025 12:21:59 GMT

@shochan wrote:

Thanks for reply, I’m using VM4540

I've been using the "Feed" interface for a couple of years now, so my own screens don't match yours.

But I think you should be seeing a "Direct Storage Access" option on that screen.

I'm tagging the mods - @BrookeN , @JamesC , @ShayneS - to see if they can help.

Re: direct storage access not working with Verisure security plan

shochan — Tue, 25 Mar 2025 22:12:12 GMT

The Direct Storage Access button is never appear in my Arlo app since day 1.

I have been told that it’s the bug if we use Verisure security plan…

for my case, Verisure provide me a arlo doorbell, and I bought my own base and 2 cam…

but all of the devices are linked to same account…

only the doorbell is under arlo subscription provided by Verisure…

the video capture from 2 cam I bought separately is stored in the smart hub with SD card, suppose I can view the record in arlo app… but it doesn’t…I can only check the record from the doorbell, if I need to check the record from 2 cam, I need to take out the SD card from the hub and check in my computer…

there is no choice for me in the library page to check the footage from the smart hub…

Re: direct storage access not working with Verisure security plan

StephenB — Wed, 26 Mar 2025 11:52:58 GMT

@shochan wrote:

I have been told that it’s the bug if we use Verisure security plan…

Interesting, since that is not an issue I've seen posted here before. I tagged the mods in order to get clarification on that.

You could potentially create a new account for the equipment you purchased, and then share the doorbell with that account using the "Friend" feature.

Then you should be able to access local storage using that new account. Configuring the doorbell would require using the current account, but you should be able to see recordings, etc without doing that.

Re: direct storage access not working with Verisure security plan

ShayneS — Mon, 31 Mar 2025 18:21:35 GMT

HI @shochan

Please reach out to support via the following link: https://www.arlo.com/en_gb/support

Support will have More information regarding this topic.