topic Re: I am having problems with getting camera notifications after I switched to a new phone in Arlo Home Security System

I am having problems with getting camera notifications after I switched to a new phone

Xyharlo — Tue, 18 Mar 2025 17:40:19 GMT

How can I contact an arlo service person? Any phone number I can call?

Re: I am having problems with getting camera notifications after I switched to a new phone

StephenB — Tue, 18 Mar 2025 17:52:33 GMT

@Xyharlo wrote:

How can I contact an arlo service person? Any phone number I can call?

Don't google for a phone number, as that will lead to a scam support site.

if you have a subscription, you can get phone support using the app.

Re: I am having problems with getting camera notifications after I switched to a new phone

Xyharlo — Tue, 18 Mar 2025 19:08:31 GMT

I don’t have subscription, can I still get free short videos as I use to?

Re: I am having problems with getting camera notifications after I switched to a new phone

Xyharlo — Tue, 18 Mar 2025 19:09:21 GMT

So I can’t get a live support if I don’t have subscription?

Re: I am having problems with getting camera notifications after I switched to a new phone

StephenB — Tue, 18 Mar 2025 19:24:45 GMT

@Xyharlo wrote:

I don’t have subscription, can I still get free short videos as I use to?

If you have legacy cameras that were sold with free 7-day cloud storage, then you still do have that feature. There is a limitation of no more than 5 unsubscribed cameras per account - that has always been a restriction.

Can you make a manual recording while livestreaming your cameras?

Re: I am having problems with getting camera notifications after I switched to a new phone

StephenB — Tue, 18 Mar 2025 19:26:59 GMT

@Xyharlo wrote:

So I can’t get a live support if I don’t have subscription?

Basically, yes. There are a couple of exceptions - installation of a new camera and subscription problems both come to mind.

Mods monitor this forum, but it is user-to-user not user-to-arlo. (Note I do not work for them).

Re: I am having problems with getting camera notifications after I switched to a new phone

Xyharlo — Tue, 18 Mar 2025 19:59:38 GMT

Thanks for the quick response. I can do live streaming, but don’t know how to record. I still get a notification for motion activities, but when I click the banner, no recording can be seen which I can before I switched to new iPhones 2 weeks ago

Re: I am having problems with getting camera notifications after I switched to a new phone

Xyharlo — Tue, 18 Mar 2025 20:00:31 GMT

Thank you so much for your help

Re: I am having problems with getting camera notifications after I switched to a new phone

StephenB — Tue, 18 Mar 2025 22:19:10 GMT

@Xyharlo wrote:

I can do live streaming, but don’t know how to record.

When you start the stream there are several icons that show up at the bottom of the camera image. After a second or so they disappear, but if you toch the camera image they re-appear.

The one in the center is a target (a solid circle inside another circle). If you see that, you touch it to make a manual recording. The center of the target will then turn red (and will stay red as long the recording continues). Touch the target again to stop the recording.

@Xyharlo wrote:

I still get a notification for motion activities, but when I click the banner, no recording can be seen which I can before I switched to new iPhones 2 weeks ago

What do you see when you go to the Library page in the app. (Or "Feed" if you see that instead of Library).