topic Re: Customer service number in Arlo Home Security System

Customer service number

Matthew28 — Thu, 06 Mar 2025 17:01:40 GMT

What is the arlo contact number

Re: Customer service number

BrookeN — Thu, 06 Mar 2025 17:42:06 GMT

I can help you with this further, can you tell me more of what you are needing to get in touch with support for and I can create a ticket. You can get to support through the app as well if there is a subscription. Looking at the email address that was provided I do not see an Arlo account under that email address.

Re: Customer service number

Matthew28 — Thu, 06 Mar 2025 19:35:33 GMT

Hello. Okay so i had my arlo cameras working and operating about a year ago. I was going thru issues and my subscription expired and i also lost internet. I recently just got internet and was trying to connect my arlo to my wifi. I had AT&T for internet and i still have them now. So my question or what i need help is im trying to get my cameras up and working. I have not purchased a subscription package yet through the web yet. Do i need to do that first or im not sure?

Re: Customer service number

StephenB — Thu, 06 Mar 2025 19:40:27 GMT

@Matthew28 wrote:

Hello. Okay so i had my arlo cameras working and operating about a year ago. I was going thru issues and my subscription expired and i also lost internet. I recently just got internet and was trying to connect my arlo to my wifi. I had AT&T for internet and i still have them now. So my question or what i need help is im trying to get my cameras up and working.

Did you remove your cameras from your Arlo account (or delete the account)?

If not, can you still log into your Arlo account?

Re: Customer service number

Matthew28 — Thu, 06 Mar 2025 19:53:10 GMT

Yes i can At ill log in the arlo account

i still have all 4 cameras. Charged. Just unable to connect it says

Re: Customer service number

StephenB — Thu, 06 Mar 2025 19:54:50 GMT

@Matthew28 wrote:

Yes i can At ill log in the arlo account

i still have all 4 cameras. Charged. Just unable to connect it says

Ok.

What model are the cameras? Were they connected through a base/smarthub?
Also, are the cameras still shown in your account (just off-line)???

Re: Customer service number

Matthew28 — Thu, 06 Mar 2025 21:40:10 GMT

I dont know the model

i purchased them in 2021. Yes they were connected to a base or a modem

Re: Customer service number

StephenB — Thu, 06 Mar 2025 23:02:38 GMT

@Matthew28 wrote:

I dont know the model

If the housings open, then take out the camera body and remove the battery. There is a label inside.

If the housings do not open, then you likely have the first generation Essential cameras. Look closely at the rubber gasket around the charging port. There is a part number embossed on it. It's hard to read, but if you aim a smartphone camera at it at the right angle it will pick it up.

@Matthew28 wrote:

Yes they were connected to a base or a modem

Do you still have the base? What model is it? (There is a VMBxxxx label printed on it).

Re: Customer service number

callau716 — Mon, 24 Mar 2025 14:32:07 GMT

I like to talk to someone about a account

Re: Customer service number

callau716 — Mon, 24 Mar 2025 17:03:10 GMT

Would like to talk to a live representative please feel free to call me at thank you

Re: Customer service number

BrookeN — Mon, 24 Mar 2025 17:03:51 GMT

Can you please provide more information pertaining to why you need to speak to support?