topic All-in-one Symbols in Arlo Home Security System

All-in-one Symbols

Motogopher — Sun, 29 Dec 2024 16:32:11 GMT

I have 5 all-in-one sensors. Three show "Online" and two do not. The two that don't actually are online though. How can I get these to all display the same?

All-in-one Symbols

Motogopher — Sun, 29 Dec 2024 16:34:39 GMT

When I look at devices in the app and then select an all-in-one sensor, I see a "sun and down arrow" in the status area where the battery percent, etc. is. What is that symbol?

Re: All-in-one Symbols

jguerdat — Mon, 30 Dec 2024 15:15:59 GMT

A screenshot including the icon may be useful as well as a description of what the sensor is used for. I just checked my water sensor and door sensor and see no such icon.

Re: All-in-one Symbols

jguerdat — Mon, 30 Dec 2024 15:23:09 GMT

How do you know that the "offline" sensors are actually online? Have you rebooted the security hub and maybe reinserted the sensor batteries?

Re: All-in-one Symbols

Motogopher — Mon, 30 Dec 2024 15:58:17 GMT

The sensor is currently monitoring motion and temperature. I attached a screen shot of the icon.

Re: All-in-one Symbols

Motogopher — Mon, 30 Dec 2024 15:59:51 GMT

I know it's online because I can walk past it and it will show motion detected in the app. Here's a screen shot.

Re: All-in-one Symbols

jguerdat — Tue, 31 Dec 2024 16:03:32 GMT

Did you reboot the security hub and try reinserting the sensor batteries? If you click on the "gear" for settings, does that work? Also, my Android app doesn't show either of my sensors with the "Online" text.

Re: All-in-one Symbols

jguerdat — Tue, 31 Dec 2024 16:10:26 GMT

I suspect it's either an app-specific icon (I'm using Android) or perhaps you have a mode/rule configured for sunset/sunrise?

@JamesC , @ShayneS , @BrookeN any help here?

Re: All-in-one Symbols

Motogopher — Tue, 31 Dec 2024 17:27:19 GMT

Yeah, did all that. Sigh... I suppose it will correct itself someday when they make an update. Weird how yours don't show online and only some of mine do. Everything is working properly though. I also have Android and yes, that is also all up to date.

Re: All-in-one Symbols

Motogopher — Tue, 31 Dec 2024 17:29:21 GMT

I also have Android and it's up to date. No schedules are set. I wish manufacturers would issue a plainly obvious icon list along with their product manuals.

Re: All-in-one Symbols

jguerdat — Wed, 01 Jan 2025 15:17:47 GMT

Arlo has a variety of FAQs defining the various LED and iconn meanings in the support section. However, none that I've found show your particular icon.

I wonder if the down arrow means the temperature is dropping.

Re: All-in-one Symbols

BrookeN — Mon, 13 Jan 2025 15:53:11 GMT

Are you sensors now all showing online, or are you still seeing the same behavior of a few showing offline?

Re: All-in-one Symbols

Motogopher — Mon, 13 Jan 2025 16:06:00 GMT

Still 3 online, 2 showing nothing. Those two though, do show "Motion" when I walk by so I know they are working and actually reporting (online). Weird...

Re: All-in-one Symbols

BrookeN — Mon, 13 Jan 2025 16:13:30 GMT

I reached out to support to contact you, so we can see if we can get those other two to show online. Support will be reaching out to you as soon as possible.

Re: All-in-one Symbols

Dbertolozzi — Fri, 11 Apr 2025 01:18:27 GMT

I have the same problems. Both only some sensors showing online, while all are working and the sun icon. Was there a solution?

Re: All-in-one Symbols

Motogopher — Fri, 11 Apr 2025 01:35:28 GMT

No solution, they just magically corrected themselves one day.