Security keypad - can not select network

Lrep — Sat, 30 Nov 2024 20:31:49 GMT

Hello. I am trying to set up a new security keypad. I am using an iPhone 15 Pro and am connected to a 2.4 network with cellular data turned off. Local network access is enabled. During the setup process, after I click "Continue" with the check mark flashing on the keypad, I get a pop up window that says "Arlo Secure" Wants to Join Wi-Fi Network "Arlo_9226" with the choices "Cancel" and "Join". When I select "Join", after a few seconds the Wi-Fi icon of my phone goes away and I get another pop up with the error message "Unable to join Arlo_9226" with some other text about checking to make sure the device is turned on, etc. At this point, the Wi-Fi icon turns back on and I am connected to my home network. I never get to the connection step where I am asked to chose a network. I am pretty sure that "Arlo_9226" is my keypad, because that network goes away from the list of networks on my phone when I unplug the keypad.

I have tried troubleshooting on my own, and have spent an hour with Arlo customer support, but I had to disconnect because I had other things to do.

Here are the things I/we have tried, one at a time and in many combinations:

Factory reset the keypad

Verified that my network is 2.4

Disconnected every other Arlo device I have on the network

Deleted and reinstalled the Arlo app

Restarted my phone

Tried running the installation from my iPad

I have not tried throwing the keypad against my wall, but I have wanted to.

I am outside the 30 day return window or I would. However, I really do want this to work, as I have several other Arlo products. Thanks for any suggestions.

Re: Security keypad - can not select network

BrookeN — Tue, 03 Dec 2024 17:06:13 GMT

Is there another device in the house you can try setting the keypad up with by any chance?

Re: Security keypad - can not select network

tdgee — Sun, 02 Feb 2025 06:22:12 GMT

hey there - any chance you were able to resolve this? we are running into the same issues....

Re: Security keypad - can not select network

BrookeN — Mon, 03 Feb 2025 16:26:27 GMT

Please try the following steps to see if you are able to get the keypad set up on the account:

https://kb.arlo.com/000062804/My-Arlo-Keypad-Sensor-Hub-will-not-connect-to-my-Wi-Fi-network-what-do-I-do

topic Re: Security keypad - can not select network in Arlo Home Security System

Security keypad - can not select network

Re: Security keypad - can not select network

Re: Security keypad - can not select network

Re: Security keypad - can not select network