topic Re: Plans in Arlo Home Security System

Plans

Doddball — Mon, 11 Nov 2024 18:46:40 GMT

I’ve had this system for about 4-5 years, I haven’t been receiving notifications so I looked at the app now I have to buy a subscription? That was the main reason I bought this system years ago I didn’t have to pay monthly sub on it. How long ago did this start.

Re: Plans

DannyBearAgain — Mon, 11 Nov 2024 21:53:23 GMT

What model camera?

The subscription requirements began back in 2018 with the release of the ultra. Models prior still retain the free 7days cloud storage if still active.

Re: Plans

Doddball — Tue, 12 Nov 2024 22:12:10 GMT

Arlo pro, I got video up until maybe a month ago without a plan now I don’t.

Re: Plans

DannyBearAgain — Wed, 13 Nov 2024 02:04:07 GMT

Have you tried removing a camera from your account and then adding it back again?

Re: Plans

Doddball — Thu, 14 Nov 2024 00:38:52 GMT

No you think that will work? It was the app update that I noticed it.

Re: Plans

DannyBearAgain — Thu, 14 Nov 2024 01:15:26 GMT

It has been a common problem for a lot of customers to loose access to their legacy cameras because of the 7days free cloud storage that disappears.

Re-importing the Cameras has resolved the issue for most but some require a resync of their account by arlo support.

Re: Plans

StephenB — Thu, 14 Nov 2024 01:19:45 GMT

@DannyBearAgain wrote:

Re-importing the Cameras has resolved the issue for most

@Doddball - if this works for you, removing and readding one camera will restore operation of all the cameras.

I'm tagging the mods - @BrookeN , @JamesC . @ShayneS , as they can also do a back-end resync of your account.

Re: Plans

BrookeN — Thu, 14 Nov 2024 15:48:04 GMT

@Doddball are you still seeing this same behavior? I have ran the resync, however it does take 24hrs before noticing the change in the behavior you are seeing.

Re: Plans

Doddball — Thu, 14 Nov 2024 16:36:45 GMT

Should I still remove and re add my cameras or wait 24 hrs to see if resync worked?

Re: Plans

BrookeN — Thu, 14 Nov 2024 16:48:13 GMT

I would wait if you have not already did the re-sync. And then if you do not see a change in behavior by tomorrow, then go ahead and do the remove and re-add of the device.

Re: Plans

Doddball — Fri, 15 Nov 2024 21:26:37 GMT

To resync I just push the button on the top of the base?

Re: Plans

Doddball — Fri, 15 Nov 2024 21:28:20 GMT

Nothing has changed yet, should I go ahead with deleting the cams and adding them again?

Re: Plans

StephenB — Fri, 15 Nov 2024 22:44:44 GMT

@Doddball wrote:

To resync I just push the button on the top of the base?

No. You remove one camera from the account. Then add it back. The add can be done using the manual sync push-button method if you like - briefly pressing sync on the base, and then briefly pressing sync on the camera.

Re: Plans

BrookeN — Tue, 19 Nov 2024 23:14:22 GMT

@Doddball are you still seeing the same behavior after removing the camera and re-adding it?