topic Re: Login issue - verification code is not received in Arlo Home Security System

Login issue - verification code is not received

10Pow — Tue, 08 Oct 2024 17:02:25 GMT

Hello, after not using the system for some time, I am being asked to login again if I try to use the iOS app, or at my.arlo.com.

I then see a message:

Verify your identity.
Please enter the verification code that was sent to 10****@mail.com

The problem is that no code is received. I have checked the spam folder, and tried multiple times. How to resolve this?

Here's a screenshot for reference.

https://share.zight.com/L1uEXABZ

thanks

Re: Login issue - verification code is not received

10Pow — Wed, 09 Oct 2024 18:57:05 GMT

@JamesC I see you helped someone with a similar issue, any chance you can give me a hand? Thanks 🙂

Re: Login issue - verification code is not received

JamesC — Fri, 11 Oct 2024 16:10:43 GMT

10Pow,

If you select "Try another verification method" are you able to select SMS? This will send a text to your mobile device to authenticate.

JamesC

Re: Login issue - verification code is not received

10Pow — Mon, 14 Oct 2024 09:49:00 GMT

thanks for getting back to me. unfortunately no. Receiving the code is the only option.

Re: Login issue - verification code is not received

10Pow — Tue, 15 Oct 2024 19:42:09 GMT

hi @JamesC, is there any other way to resolve this?

thanks

Re: Login issue - verification code is not received

JamesC — Tue, 15 Oct 2024 20:15:48 GMT

What options do you see if you select "Try another verifications method" ? Are you able to provide a screenshot?

JamesC

Re: Login issue - verification code is not received

10Pow — Wed, 16 Oct 2024 09:42:03 GMT

If I select "Try Another Verification Method" it just gives me the option of choosing email. See screenshot here (for some reason when I insert an image in the post nothing appears) https://share.zight.com/yAueJwN0

Then when I choose email, I don't receive the verification code. Conversely, if I choose Forgot Password, I do receive an email to reset it - see here: https://share.zight.com/04un6lBv

Re: Login issue - verification code is not received

10Pow — Mon, 21 Oct 2024 13:13:02 GMT

anything else we can do here?

Re: Login issue - verification code is not received

JamesC — Tue, 22 Oct 2024 18:20:58 GMT

I've escalated the details you've provided here and the development team is investigating your account. I will provide an update as soon as I have more information available to share.

JamesC

Re: Login issue - verification code is not received

Ryno99 — Tue, 04 Mar 2025 14:37:26 GMT

We are having this exact issue, has there been any resolution? If so please let us know. Thanks!

Re: Login issue - verification code is not received

Ryno99 — Tue, 04 Mar 2025 14:38:13 GMT

@JamesC

Please see above. Thanks!