topic Re: Arlo account in Arlo Home Security System

Arlo account

SavannahD11 — Sat, 18 May 2024 20:21:15 GMT

My deceased husband has a head of household Arlo account. I also have an account from his invite. I do not know his login info or email password. Have a Arlo doorbell that is only showing live feed. No stored videos. How to change account to head of account with my name?

Re: Arlo account

StephenB — Sun, 19 May 2024 21:11:47 GMT

@SavannahD11 wrote:

My deceased husband has a head of household Arlo account. I also have an account from his invite. I do not know his login info or email password. Have a Arlo doorbell that is only showing live feed. No stored videos. How to change account to head of account with my name?

You'll need support to help you with this. I'm tagging the Arlo mods ( @JamesC , @ShayneS , @BrookeN ) in hopes they will follow up.

Re: Arlo account

BrookeN — Mon, 20 May 2024 20:22:35 GMT

First and foremost I want to extend my condolences for the loss of your husband. I've opened a support ticket detailing the concerns you've posted here. An agent will reach out to you with a status update as soon as possible.