https://community.arlo.com/t5/Arlo-Home-Security-System/Issues-with-getting-insurance-certificate-with-Total-Security/m-p/2334780#M1097 <P>Is anyone having issues with getting an insurance certificate when purchasing a "Total Security Package"?</P><P>&nbsp;</P><P>It states on the website it qualifies, but support keeps trying to upsell me to the highest Total Secure package before they will issue the certificate.&nbsp; I have been using Arlo products since the first Ultra cameras and this seems like a break in in their customer service and a shift to shady upselling tactics.</P><P>&nbsp;</P><P>Has anyone else had this issue or resolved it?&nbsp; I have a ticket open with support, but they are just looping back to buying the higher priced package.</P> Mon, 20 May 2024 15:36:59 GMT Tanatree 2024-05-20T15:36:59Z https://community.arlo.com/t5/Arlo-Home-Security-System/Issues-with-getting-insurance-certificate-with-Total-Security/m-p/2334780#M1097 <P>Is anyone having issues with getting an insurance certificate when purchasing a "Total Security Package"?</P><P>&nbsp;</P><P>It states on the website it qualifies, but support keeps trying to upsell me to the highest Total Secure package before they will issue the certificate.&nbsp; I have been using Arlo products since the first Ultra cameras and this seems like a break in in their customer service and a shift to shady upselling tactics.</P><P>&nbsp;</P><P>Has anyone else had this issue or resolved it?&nbsp; I have a ticket open with support, but they are just looping back to buying the higher priced package.</P> Mon, 20 May 2024 15:36:59 GMT https://community.arlo.com/t5/Arlo-Home-Security-System/Issues-with-getting-insurance-certificate-with-Total-Security/m-p/2334780#M1097 Tanatree 2024-05-20T15:36:59Z https://community.arlo.com/t5/Arlo-Home-Security-System/Issues-with-getting-insurance-certificate-with-Total-Security/m-p/2334842#M1100 <P>This link should help letting you download it.</P> <P>&nbsp;</P> <P><A href="https://kb.arlo.com/000063053/How-do-I-obtain-a-Monitoring-Certificate-for-my-Arlo-Home-Security-System" target="_blank">https://kb.arlo.com/000063053/How-do-I-obtain-a-Monitoring-Certificate-for-my-Arlo-Home-Security-System</A></P> <P>&nbsp;</P> Mon, 20 May 2024 20:24:56 GMT https://community.arlo.com/t5/Arlo-Home-Security-System/Issues-with-getting-insurance-certificate-with-Total-Security/m-p/2334842#M1100 BrookeN 2024-05-20T20:24:56Z