topic Re: Unable for 2 accounts to fully manage the system in Arlo Home Security System

Unable for 2 accounts to fully manage the system

GeertD — Sun, 28 Apr 2024 08:29:05 GMT

Very annoying that members of your team can not manage the system on their mobile phone. Really a pitty. Can not be that difficult to foresee

Re: Unable for 2 accounts to fully manage the system

ShayneS — Mon, 29 Apr 2024 23:35:59 GMT

Hi @GeertD

Have you tired sharing access to another user?

You can find more info here: https://kb.arlo.com/1103229/What-privileges-do-my-friends-have-when-I-grant-them-access-rights-in-my-Arlo-account

Re: Unable for 2 accounts to fully manage the system

StephenB — Tue, 30 Apr 2024 11:58:22 GMT

@GeertD wrote:

Very annoying that members of your team can not manage the system on their mobile phone.

FWIW, I agree that it would be better if Arlo allowed multiple users to use a single shared account.

But the "friend" account feature that @ShayneS references gives you most of the commonly used controls when you provide access rights. One way to manage the rest is to have everyone on the team use friend accounts, and only have someone log into the primary account when they need to install/remove equipment, or make some other change that requires the primary account.

Re: Unable for 2 accounts to fully manage the system

GeertD — Thu, 02 May 2024 07:06:24 GMT

Thank you, it works