Primary PIN Setup takes a long time and does not save

futbolito112000 — Thu, 04 Apr 2024 04:03:01 GMT

I just purchased the Arlo Home Security System and trying to finish my set-up. In the Dashboard within the browser (on my laptop), I created a Primary PIN and hit save. However, it has stayed on "Please wait..." for over an hour. Have you all encountered this? I did this a few times and nothing has saved.

Also, in the App, I keep getting a "Public key required" when trying to set-up the PIN. I contacted customer service and it wasn't helpful. I had to unplug, reset, delete, and reinstall Arlo app, and it didn't solve anything.

Appreciate anyone's help with this.

Re: Primary PIN Setup takes a long time and does not save

ShayneS — Fri, 05 Apr 2024 00:15:01 GMT

Hi @futbolito112000

Thank you for bringing this to my attention. I have escalated this for you & someone from support will be reaching out to you as soon as possible. I have provided your escalations number here: 43999311

topic Primary PIN Setup takes a long time and does not save in Arlo Home Security System

Primary PIN Setup takes a long time and does not save

Re: Primary PIN Setup takes a long time and does not save