topic Re: Rules are greyed out in Arlo Go 2

Rules are greyed out

Simoroch — Sat, 09 Sep 2023 15:39:48 GMT

Hi,

I’ve bought 2 GO 2.

I’ve setup Arlo secure and reinstalled everything multiple times but the rules are always greyed out and cannot be used both on the PC or my iPhone.

how can this be solved as this is really annoying.

jguerdat — Sun, 10 Sep 2023 14:02:24 GMT

I'm not sure that it would make a difference but do you have any sort of subscription for the camera(s)?

Simoroch — Sun, 10 Sep 2023 14:03:46 GMT

Yes I do have the Arlo secure multi camera

jguerdat — Sun, 10 Sep 2023 14:05:45 GMT

Try canceling the old, legacy subscription and subscribe to one of the current ones.

Simoroch — Sun, 10 Sep 2023 14:07:40 GMT

That’s what I did, I’ve canceled the free subscription and made a new one.

removed and reinstalled the cameras on the new subscription without change

jguerdat — Sun, 10 Sep 2023 14:18:22 GMT

In the app, use Settings, Support (Center) to select your camera model. Scroll down to Contacts to talk to official support.

Simoroch — Sun, 10 Sep 2023 14:19:18 GMT

Ok thanks, I’ll do so.

kind regards

Magnus62 — Sun, 24 Sep 2023 07:53:57 GMT

Hi.
any luck? I have the som problem!

Simoroch — Sun, 24 Sep 2023 07:59:08 GMT

Yes,

that’s a known problem, the Go cameras are not compatible with the newest UI, you need to contact the support team in your country.

its kinda annoying that you’re not warned about it even if it’s a known problem.

they’ve downgraded my account UI and now it works.