topic Re: Adding a viewer in Arlo Go 2

Adding a viewer

ashleysousa — Wed, 02 Aug 2023 14:00:08 GMT

Hi there,

I keep trying to add someone to view my camera and it's not showing up. I have her logging in on desktop, what is she doing wrong. Please help!

Re: Adding a viewer

StephenB — Wed, 02 Aug 2023 18:05:40 GMT

@ashleysousa wrote:

I keep trying to add someone to view my camera and it's not showing up. I have her logging in on desktop, what is she doing wrong. Please help!

Does your account show the invite as accepted or pending?

Re: Adding a viewer

ashleysousa — Thu, 03 Aug 2023 15:38:58 GMT

Accepted

Re: Adding a viewer

StephenB — Thu, 03 Aug 2023 16:13:21 GMT

There are two user experiences in the app (and my.arlo.com).

One shows "Library" in the app at the bottom of the screen (at the top in browser). The other shows "Feed" and "Dashboard".

These need to match in both accounts. So check for that.

You can migrate your account from "Library" to "Feed" by going to "add device" and starting to add a Pro 5s cameras. (You obviously can't complete that since you don't have that camera). But the process will include a prompt to migrate you to "Feed".

There are quite a few differences, and you will not be able to migrate back to Library if you make this switch.