topic Re: Arlo Go 2 LTE Enable SIM Error in Arlo Go 2

Arlo Go 2 LTE Enable SIM Error

AndrewFE — Sat, 17 Jun 2023 11:16:45 GMT

I recently deployed 3 Arlo Go 2 cameras in a remote environment. Prior to installation they were all tested on WiFi and LTE without issue and they are currently in an LTE only environment.

I can no longer gain live access to the cameras and receive an error that the SIM needs to be enabled. The SIM is enabled and the camera has good signal strength. I still receive alerts and video clips from the cameras and can see their status in the app or web browser.

Two people who I shared the cameras with have access to everything without issue.

it seems like a software / account issue that shouldn’t necessitate needing physical access to the cameras which I currently do not have.

Anyone know how to resolve this?

Re: Arlo Go 2 LTE Enable SIM Error

JamesC — Tue, 20 Jun 2023 19:24:11 GMT

AndrewFE,

Have you tried restarting the camera from the device settings? Do you still see the same behavior?

JamesC

Re: Arlo Go 2 LTE Enable SIM Error

AndrewFE — Tue, 20 Jun 2023 20:15:13 GMT

Yes. Same issue. Dashboard opens and the thumbnail populates with a play button for a second then I get an exclamation point which directs me to enable the SIM.

Everyone else is able to live view.

Re: Arlo Go 2 LTE Enable SIM Error

JamesC — Tue, 20 Jun 2023 20:49:21 GMT

AndrewFE,

Do you have the same issue if you navigate to Devices instead of dashboard?

JamesC

Re: Arlo Go 2 LTE Enable SIM Error

AndrewFE — Wed, 21 Jun 2023 10:43:02 GMT

Yes. Tried in Chrome and Edge. Didn't work. Also tried on two iPhones and an iPad. Same issue.

Re: Arlo Go 2 LTE Enable SIM Error

AndrewFE — Wed, 21 Jun 2023 11:05:54 GMT

Also - and this is odd...

Everyone else I have shared cameras with has no issue going live. But I have created three accounts with three different email addresses and none are able to go live. All give the SIM error. However, if I sign out and then sign back in there is a brief second where if I select a camera quick enough I can go live but then everything else is a SIM error.

There has to be some configuration error on the software side. Additionally, inviting others seems to be hit and miss on whether or not they can actually see cameras at all.

If I had known how much of a bowl of crap Arlo was I'd purchased the Ring system instead.

Re: Arlo Go 2 LTE Enable SIM Error

JamesC — Wed, 21 Jun 2023 16:41:00 GMT

AndrewFE,

I encourage you to reach out to Arlo Support to open a ticket and investigate further. You can find support options within the Arlo Secure mobile app under Settings > Support Center

JamesC