topic Re: Arlo: -When will you solve the Arlo Go 2 LTE problems in Sweden? in Arlo Go 2

Arlo: -When will you solve the Arlo Go 2 LTE problems in Sweden?

mkillen — Wed, 31 May 2023 20:35:04 GMT

havent been able to use my Arlo Go 2 with sim-card since 10th of May.

Support says you are aware of the problem, and it seems like only Swedish customers are affected. How hard can it be to create a new firmware that solves this?

What is your ETA on this problem?

Re: Arlo: -When will you solve the Arlo Go 2 LTE problems in Sweden?

JamesC — Wed, 31 May 2023 23:33:53 GMT

I've escalated the details on this issue and the development team is investigating these reports.

Which LTE carrier are you using?

JamesC

Re: Arlo: -When will you solve the Arlo Go 2 LTE problems in Sweden?

mkillen — Thu, 01 Jun 2023 07:20:57 GMT

trying with both Telia (Swedens biggest carrier), and Tele2.

Telia have the best coverage, so I suggest you start with have it working with them...

Re: Arlo: -When will you solve the Arlo Go 2 LTE problems in Sweden?

ts9876 — Fri, 02 Jun 2023 05:37:33 GMT

We have the same problem in Finland also. Arlo Go 2 doesn’t work after the last firmware update. I have tested the following carriers: DNA and Elisa.

Re: Arlo: -When will you solve the Arlo Go 2 LTE problems in Sweden?

Qmulus — Sat, 03 Jun 2023 06:43:52 GMT

I’ve also got the same problem… Bought a brand new Arlo Go 2 just a few weeks ago… It worked for 3 days and suddelly, without any warning it stoped working. Tried to re-install, factory reset, everything but nothing worked. Also tried different SIM-cards…

Spoke to Arlo support who claims this is a problem in Sweden only??!

Had to return the camera to the store… Just waiting for an update on this issue in order to buy the camera again!

Re: Arlo: -When will you solve the Arlo Go 2 LTE problems in Sweden?

Joonas — Tue, 06 Jun 2023 20:42:45 GMT

Ok, so this is a common problem - I have struggled with this a lot. Several failures since April with my Go2 (LTE): motion detector, LED indicators, notifications.

Can you please fix this, thank you.

Joonas, Jyväskylä, Finland

(operator: Elisa)

Re: Arlo: -When will you solve the Arlo Go 2 LTE problems in Sweden?

JamesC — Wed, 07 Jun 2023 23:41:43 GMT

The development team is currently investigating a solution for those experiencing this issue. I will provide an update as soon as I have more information available to share.

JamesC

Re: Arlo: -When will you solve the Arlo Go 2 LTE problems in Sweden?

mkillen — Thu, 08 Jun 2023 22:37:05 GMT

can they give any time frame?

Re: Arlo: -When will you solve the Arlo Go 2 LTE problems in Sweden?

mkillen — Wed, 14 Jun 2023 07:53:55 GMT

any news?

Re: Arlo: -When will you solve the Arlo Go 2 LTE problems in Sweden?

Qmulus — Wed, 14 Jun 2023 09:51:03 GMT

If I install a brand new Arlo Go 2 (still in it's box) today, will that one also stop working after a few days or have you stopped the cameras from updating to the new firmware until this problem is solved?

Re: Arlo: -When will you solve the Arlo Go 2 LTE problems in Sweden?

Joonas — Thu, 15 Jun 2023 07:42:02 GMT

Hi,

There seems to be some improvement. At least my Go2 has worked fine lately - maybe by coincidence, though...

BR,

Joonas

Re: Arlo: -When will you solve the Arlo Go 2 LTE problems in Sweden?

mkillen — Thu, 15 Jun 2023 14:41:55 GMT

what firmware do you have?

Re: Arlo: -When will you solve the Arlo Go 2 LTE problems in Sweden?

JamesC — Thu, 15 Jun 2023 20:21:26 GMT

The firmware rollout that resulted in this issue was stopped to allow the development team to investigate these reports. I will provide an update as soon as I have more information available to share.

JamesC

Re: Arlo: -When will you solve the Arlo Go 2 LTE problems in Sweden?

ts9876 — Fri, 16 Jun 2023 06:48:21 GMT

My firmware is 1.090.9.6_51_6f36a1e.

Re: Arlo: -When will you solve the Arlo Go 2 LTE problems in Sweden?

mkillen — Sun, 18 Jun 2023 10:36:09 GMT

@Joonas what firmware do you have?

Are you using the Arlo Go 2 with swedish sim-card? What operator?

Re: Arlo: -When will you solve the Arlo Go 2 LTE problems in Sweden?

Joonas — Mon, 19 Jun 2023 07:05:03 GMT

My firmware is

1.090.9.6_51_6f36a1e

Finnish sim and operator (Elisa).

Re: Arlo: -When will you solve the Arlo Go 2 LTE problems in Sweden?

mkillen — Mon, 19 Jun 2023 10:18:17 GMT

ok, so its only Swedish operators that are affected....sick!

Re: Arlo: -When will you solve the Arlo Go 2 LTE problems in Sweden?

ts9876 — Mon, 19 Jun 2023 10:39:43 GMT

All the operators in Finland are also affected.

Re: Arlo: -When will you solve the Arlo Go 2 LTE problems in Sweden?

mkillen — Mon, 19 Jun 2023 11:36:50 GMT

just called the swedish support. No news and no idea when it can be solved. Customers that want can have a refund, thats the only information they got.

I believe that if this problem was in the US, this would have been solved now.....Sweden is so little market so ....

Re: Arlo: -When will you solve the Arlo Go 2 LTE problems in Sweden?

mkillen — Mon, 03 Jul 2023 16:20:48 GMT

Arlo. -no news????!