topic Re: Arlo Go 2 SIM in Australia in Arlo Go 2

Arlo Go 2 SIM in Australia

NealJ — Wed, 24 May 2023 02:34:02 GMT

Hi. I've just purchased an Arlo Go 2 in Australia. I need to find out which type of SIM I need to purchase. There are two types of SIMs available here, one is for mobile phones (calls, texts and data) and the other is for tablets and portable WiFi devices (data).

Thank you.

Re: Arlo Go 2 SIM in Australia

ShayneS — Thu, 25 May 2023 22:45:04 GMT

HI @NealJ

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.

Re: Arlo Go 2 SIM in Australia

NealJ — Thu, 25 May 2023 23:14:47 GMT

Thanks @ShayneS, I did contact the Support Team already, but they gave me the wrong information and closed the call. They told me that the camera comes with a SIM in the package, but that is not correct. There is no SIM supplied with the camera, I need to purchase one separately.

Re: Arlo Go 2 SIM in Australia

ShayneS — Fri, 26 May 2023 15:47:25 GMT

I have escalated your case & someone from support will be reaching out to you as soon as possible. I have provided your escalations number here: 43497905

Re: Arlo Go 2 SIM in Australia

NealJ — Mon, 29 May 2023 04:58:24 GMT

Thanks @ShayneS. I have purchased a Telstra SIM and it is working as expected. This support case can be closed now. Thank you for your help, much appreciated.

Re: Arlo Go 2 SIM in Australia

ShayneS — Tue, 30 May 2023 17:47:28 GMT

Thank you for the update, glad it's working!