topic Re: Not Recording Video Fixed in Arlo Go 2

Not Recording Video Fixed

Ahzoov — Wed, 10 May 2023 22:29:55 GMT

Suddenly the buttons on the app (over the GO 2 video) disappeared and I could no longer record video or take a snap shot.

I simply reinstalled the camera and everything is back to normal.

However, this time I installed the camera to my WiFi.

My question is this: How do I know that the camera is still using my the phone number it came with? Is there a way to test it, other than turning off my WiFi? Which I guess might be the plan.

Re: Not Recording Video Fixed

jguerdat — Thu, 11 May 2023 12:42:30 GMT

I've seen this on occasion and it's not just with the Go 2. A force close of the app and reopening should help.

Re: Not Recording Video Fixed

Ahzoov — Mon, 15 May 2023 13:46:55 GMT

I turned off the web and sure enough, couldn't get the camera to work. Having been in the "hi tech industry" for years, I performed everything you can do including reinstalling the camera. Verizon finally gave up and is sending me a new sim card. So, we'll try that.