topic Re: Arlo Go 2 Stolen Camera in Arlo Go 2

Arlo Go 2 Stolen Camera

jkabush — Fri, 31 Mar 2023 00:16:22 GMT

Hello,

We use Arlo Go 2 at some of our constructions sites and it seems one of them got stolen last night. My question is would they be able to register this camera with a different account? I still have it listed on my account page and I'm wondering if I need to do anything so they actually can't use it.

Thank you.

James

Re: Arlo Go 2 Stolen Camera

jguerdat — Fri, 31 Mar 2023 13:17:58 GMT

I don't believe they would be able to claim it on their own account but I'm not 100% sure.

I checked the following document which specifically does not mention the Go or Go 2 cameras:

https://kb.arlo.com/000056563/What-do-I-need-to-know-about-the-Arlo-Theft-Replacement-program

Start by using Settings, Support Center to talk to official support about this.

Re: Arlo Go 2 Stolen Camera

jkabush — Fri, 31 Mar 2023 15:41:47 GMT

Thanks for the help.

I talked to support and as long as I leave it on my devices they won't be able to do anything with it. I did check out the site below but the Arlo Go 2 doesn't qualify.