topic Re: ARLO GO2 NOT CHARGING WITH VMA5600C SOLAR PANEL in Arlo Go 2

ARLO GO2 NOT CHARGING WITH VMA5600C SOLAR PANEL

RED222 — Sat, 18 Mar 2023 12:09:01 GMT

The camera(s) are all on Verizon LTE. Plenty Sun Light here in Tampa FL. Is there a software Issue with this GO2 Camera?

Re: ARLO GO2 NOT CHARGING WITH VMA5600C SOLAR PANEL

jguerdat — Sat, 18 Mar 2023 13:06:28 GMT

Not likely. Could be a faulty panel, poor connection at the magnetic connection, etc. Can you charge the battery normally with no issue?

Re: ARLO GO2 NOT CHARGING WITH VMA5600C SOLAR PANEL

RED222 — Sat, 18 Mar 2023 13:21:33 GMT

I have tried new batteries and have replaced the VMA 5600C Solar panel. I have 3 GO2 Cameras at this same location. The Other 2 are fine and stay at 90-100% Charge. On this Camera, It goes to 0% in 7 days. It is on LTE with 3 Bars showing. Could it be a Firmware or Software Issue occurring that Arlo hasn't found a solution to.

Re: ARLO GO2 NOT CHARGING WITH VMA5600C SOLAR PANEL

jguerdat — Sat, 18 Mar 2023 13:24:50 GMT

Swap cameras around to see if it's the location or camera. That will also use a different solar panel so that's a useful step, too.

You didn't answer about charging normally.

Re: ARLO GO2 NOT CHARGING WITH VMA5600C SOLAR PANEL

RED222 — Sat, 18 Mar 2023 13:26:33 GMT

I forgot to mention that the Battery charges fine using the VMA5400C Charging Station

Re: ARLO GO2 NOT CHARGING WITH VMA5600C SOLAR PANEL

jguerdat — Sat, 18 Mar 2023 13:27:31 GMT

But in the camera?

Re: ARLO GO2 NOT CHARGING WITH VMA5600C SOLAR PANEL

RED222 — Sat, 18 Mar 2023 13:29:53 GMT

That is a god suggestion and will try that next and post what happens. Thanks for the help.