topic Re: Trouble buying the arlo secure multi plan.. in Arlo Go 2

Trouble buying the arlo secure multi plan..

Johnd123 — Tue, 07 Mar 2023 09:11:21 GMT

Hi,

This is has been an on-going issue and Arlo can't seem to fix it.

I have been unable to buy the arlo secure multi plan for a year now so none of my footage gets saved.

Yesterday when I tried to buy it, it only took 30 cents instead of the full amount and then it didn't show that it was activated on my account.

Re: Trouble buying the arlo secure multi plan..

ShayneS — Wed, 08 Mar 2023 21:34:50 GMT

Hi @Johnd123

Are you using this website when browsing for an Arlo Secure plan? https://www.arlo.com/en-us/arlosecure.html

Re: Trouble buying the arlo secure multi plan..

Johnd123 — Wed, 08 Mar 2023 23:37:04 GMT

No, the mobile app.

Re: Trouble buying the arlo secure multi plan..

StephenB — Thu, 09 Mar 2023 12:42:52 GMT

@Johnd123 wrote:

No, the mobile app.

Try subscribing from a PC (my.arlo.com).

Re: Trouble buying the arlo secure multi plan..

Johnd123 — Thu, 09 Mar 2023 13:04:06 GMT

That did not work. I found out a few days ago that I was paying $300 a month to Arlo. I guess everytime I paid, it adds on to the existing subscription.

Whenever I bought the plan, it didn't apply it to my account though.

Arlo has no problem taking my money but won't help fix the issue.

Re: Trouble buying the arlo secure multi plan..

StephenB — Thu, 09 Mar 2023 13:16:32 GMT

@Johnd123 wrote:

That did not work. I found out a few days ago that I was paying $300 a month to Arlo. I guess everytime I paid, it adds on to the existing subscription.

Whenever I bought the plan, it didn't apply it to my account though.

Tagging @JamesC and @ShayneS so they can escalate.

You might also try contacting your credit card company to dispute the charges, and/or deleting the payment method on your account.

Re: Trouble buying the arlo secure multi plan..

Johnd123 — Thu, 09 Mar 2023 13:17:51 GMT

It was via PayPal and PayPal wouldn't help.

I really just want the subscription plan to work. Is there a phone number to Arlo?

Re: Trouble buying the arlo secure multi plan..

Johnd123 — Thu, 09 Mar 2023 13:29:30 GMT

Can someone at Arlo help me? You have no problem taking my money but the arlo secure multi plan won't activate.

Re: Trouble buying the arlo secure multi plan..

ShayneS — Thu, 09 Mar 2023 18:59:41 GMT

I have escalated your case & someone from support will be reaching out to you as soon as possible. I have provided your escalations number here: 43393029

Re: Trouble buying the arlo secure multi plan..

Johnd123 — Thu, 09 Mar 2023 22:03:19 GMT

I was talking with someone but the line dropped and she hasn't called back... ?