topic Re: Notifications but camera offline in Arlo Go 2

Notifications but camera offline

Jem4198 — Fri, 10 Feb 2023 05:59:44 GMT

does anyone else get notifications for a camera, but then when you open to app to see what’s happening, it says the camera is offline?

I know someone is working in front of the camera, so I know the notifications are real, but I can’t see anything as it says it’s offline.

using go 2 4g wireless camera

Re: Notifications but camera offline

ShayneS — Mon, 13 Feb 2023 17:47:01 GMT

Does the same occur when viewing over the web browser?

Re: Notifications but camera offline

Jem4198 — Thu, 16 Feb 2023 04:41:49 GMT

Yes it does. Please see attched image from my mobile, displaying a 'motion detected' notification whilst the camera saying its offline.

Re: Notifications but camera offline

ShayneS — Tue, 21 Feb 2023 15:48:58 GMT

May I ask which troubleshooting steps you have performed so far?

Re: Notifications but camera offline

Jem4198 — Tue, 21 Feb 2023 21:39:17 GMT

I've logged out, logged in, reset camera, factory reset camera.

I've a camera on 4G so I've learnt that they drop in and out with reception, but when they've got no reception I get no feed obviously, but find it weird that I still get a notification.

Re: Notifications but camera offline

ShayneS — Tue, 21 Feb 2023 22:02:17 GMT

Please reach out to the Support Team to further investigate this issue you are experiencing. You can find several options for contacting support though the Arlo Mobile App by navigating to Settings/System/Support.