topic Re: Adding Camera to Active Cameras in Smart Notifications in Arlo Go 2

Adding Camera to Active Cameras in Smart Notifications

Jem4198 — Mon, 20 Feb 2023 03:10:07 GMT

I'm unable to see all 6 cameras I have in the Active Camera section of the Smart Notifications.

It's not listed in the inactive section and I cannot work out how to add it.

I get notifications for activity but it no recordings are added to the library for this camera.

I have factory reset the camera, reinstalled, I'm tried on the mobile app, the desktop, just can't work out why one camera (which is the same as the others), a Go2 is just not there.

Re: Adding Camera to Active Cameras in Smart Notifications

StephenB — Mon, 20 Feb 2023 12:30:17 GMT

@Jem4198 wrote:

I'm unable to see all 6 cameras I have in the Active Camera section of the Smart Notifications.

It's not listed in the inactive section and I cannot work out how to add it.

I get notifications for activity but it no recordings are added to the library for this camera.

Is the missing camera in a subscription plan? Sounds like it's not.

Re: Adding Camera to Active Cameras in Smart Notifications

Jem4198 — Mon, 20 Feb 2023 17:00:36 GMT

I’m still inside my free trial.

Re: Adding Camera to Active Cameras in Smart Notifications

StephenB — Mon, 20 Feb 2023 18:21:40 GMT

@Jem4198 wrote:

I’m still inside my free trial.

If you livestream the camera, can you make a manual recording?

Re: Adding Camera to Active Cameras in Smart Notifications

Jem4198 — Mon, 20 Feb 2023 19:05:39 GMT

Not for that camera. The others, yes.

Re: Adding Camera to Active Cameras in Smart Notifications

StephenB — Tue, 21 Feb 2023 10:44:11 GMT

@Jem4198 wrote:

Not for that camera. The others, yes.

Which suggests it is not actually in the subscription plan.

When you look in the subscription area, and click on "manage cameras", do you see it under the subscription? Or do you see it in under "no plan"?

Re: Adding Camera to Active Cameras in Smart Notifications

Jem4198 — Tue, 21 Feb 2023 21:35:58 GMT

I see "Secure Trial Active" and there's 5 cameras listed.

Under "Arlo Secure" I have "Alro Secure Single Camera Trial (5)" and 0 of 6 camera(s) participating

"CVR Plan" - no plan.

Re: Adding Camera to Active Cameras in Smart Notifications

StephenB — Tue, 21 Feb 2023 22:48:23 GMT

@Jem4198 wrote:

I see "Secure Trial Active" and there's 5 cameras listed.

Under "Arlo Secure" I have "Arlo Secure Single Camera Trial (5)" and 0 of 6 camera(s) participating

This seems to be the problem. One camera (likely the Go 2) isn't in the plan.

You could try contacting support - use the support area of the app, and select one of the cameras that is in the subscription plan. That will give you a phone option. Phone support is available 6 am to 6 pm US pacific time.